Customer Service Sales

Sheila Doreen Price

**** ********* **, * **** Brunswick, N J 0 8902

Home: 732-***-**** - C ell: 732-***-**** : s ****************@*****.***

Career Focus

* Twenty plus years providing exceptional customer service in a variety of settings.

* Proficient in all Microsoft Office applications

* Typing at 50 WPM and proficient 10-Key by touch

Enthusiastic business major with excellent communication skills and strong motivation to succeed.

Summary of Skills

Cooperative team member Attention to detail

Outstanding interpersonal skills Energetic and organized

Computer proficient Excellent analytical skills

Microsoft Office, Excel, PowerPoint proficiency Quickbooks

Accomplishments

Sales and Marketing

Increased annual gross sales by 15%.

Developed direct mass mailings which resulted in 8% growth of customer base.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Email Marketing

Directed team to develop database of more than 1 million double opt-in members for weekly product update

emails.

Professional Experience

Customer Service Representative

January 2012 to May 2012

Adecco/ETS - Ewing, N J

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy

rate.Managed quality communication, customer support and product representation for each client.Worked under strict

deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from

members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer

complaints.

Test Security Specialist/Resolutions

May 2011 to December 2012

Adecco/ETS - Ewing, N J

Documented, filed and maintained proper inspection records and quality assurance documents.Led cross-

functional team evaluations of production metrics and test results.Cross-trained and provided back-up for other

customer service representatives when needed.

Tax Reporting and Statements Associate

October 2010 to January 2011

Merrill Lynch - Pennington, N J

Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters

Financial Advisory Center Associate

May 2010 to September 2010

Merrill Lynch - Pennington, N J

Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or

financial performance indicated a need for plan revision.Maintained confidentiality of bank records and client

information.ness opportunities and routinely participated in the sales process.Performed heavy bank

reconciliations and cash flow statements.Computed, recorded, and proofread data, records and reports.

Retail Sales Associate

August 2007 to September 2009

Macy's Inc - Savannah, GA

Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current

promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called

other stores to find desired items.Recommended merchandise based on customer needs.

Call Center Floor Manager

January 2005 to January 2007

Sitel Teleservices Inc - Savannah, GA

Successfully managed the activities of [] team members in multiple locations.Developed, implemented and

monitored programs to maximize customer satisfaction.Improved service quality and increased sales by

developing a strong knowledge of company's products and services.

ER Team Leader

January 2003 to January 2005

Memorial Health University Medical Center - Savannah, GA

Organized, updated and maintained over 200 patient charts.Maintained patient privacy and confidential patient

information.

Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and

medical records.Carefully reviewed medical records for accuracy and completion as required by insurance

companies.Strictly followed all federal and state guidelines for release of information.Directed patient flow during

practice hours, minimizing patient wait time.Acquired insurance authorizations for procedures and tests ordered by the

attending physician.Arranged and assisted with hospital admissions.Completed registration quickly and cordially for all

new patients.

Accounting Clerk/Data Entry Specialist

January 1997 to January 2001

St. Luke's/Roosevelt Hospital - New York, N Y

Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting

operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on

computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash,

checks, and Verified that information in the computer system was up-to-date and accurate.Compiled statistical

information for special reports.Created monthly reports for records, closed terminated records and completed

chart audits.Organized billing and invoice data and prepared accounts receivable and expected revenue reports

for controllers.Assisted with payroll preparation and entered data into cumulative payroll document.vouchers as

well as reconciled records of bank transactions.Completed monthly, quarterly and annual bank reconciliations for

11 small companies.Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and

management of investments.Prepared financial and regulatory reports required by laws, regulations or boards of

directors.Prepared monthly and annual expense forecasts, including any necessary recommended action

required to manage costs to achieve budget.

Education

AAS : Business Administration, 2011

Strayer University - Lower Bucks County, PA, U SA

Major in: Business Administration

Coursework in Marketing, Public Relations and Promotions Management

Diploma : 1984

Canarsie High School - Brooklyn, N Y

Professional Affiliations

Accounting Club

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