Customer Service Administrative Assistant
Resume:
Jannette Gonzalez
Hacienda Heights, Ca. 91745
********.*********@*****.***
Summary of Qualifications
I have the ability to work effectively on diverse and concurrent
assignments. Energetic detail-oriented analytical professional with
experience in electrical utility, food distribution, and retail industries.
Strengths include ability to work under tight operating deadlines along
with excellent verbal and written communication skills. Possess strong
capability to make appropriate business decisions in varying work
environments. Interacts effectively with all levels of management. Systems
experience includes SharePoint, Google Earth, SAP and Microsoft Office
products - Excel, Word, PowerPoint.
Professional Experience
Burns & McDonnell - Professional Employment Group
May 2013 - July 2014
Brea, CA.
Engineering Consulting
Project Assistant
. Assist Project Manager with developing project control systems.
. Participate in Project Team meetings consisting of planning, reporting
and updating.
. Provide up to date progress and milestones to the client by way of
timely data and accuracy, utilizing SharePoint.
. Organize and consolidate project files, data and/or documents using
Excel.
. Maintain all data and documents from project, for reporting purpose.
. Upon project completion, assist project team with client deliverables.
Documents Control support
. Maintain electronic files of the latest revision level documentation
to define project configuration and control.
. Create transmittals and submittals within Contract Resource Manager
(CRM).
. Perform quality control, verifying data and accuracy of
documentations.
Southern California Edison - L.A. Business Personnel Inc.
April 2012 - May 2013
Pomona, CA.
Electric Utility
Administrative Assistant 2/Analyst
. Responsible for data entry of Transmission and Distribution's
Apparatus Adhoc Inspections, measurement points, and maintenance plans
into the SAP database while using MS Excel to track and chart progress
of inspections
. Provide, analyze, and interpret mapping accuracy data to meet
standards and consistency with internal and external compliances,
within SAP, Electrical Map (EMAP/Circuit Map), and Field Inventory Map
(FIM).
. Record and maintain FOP's (Field Observation Program) forms from SC&M
and Transmission departments.
. Create E2 notifications (record corrections) for submission of
Apparatus equipment and/or structure corrections.
. Work directly with field personnel and supervisors to ensure data
integrity.
. Assist with Adhoc reports and perform data analysis to support data
extractions from SAP.
. Provide analytical support using MS Excel and Telogis to determine
vehicle utilization for all districts within Distribution Construction
& Maintenance
Jannette Gonzalez
859 Jarrow Avenue
Hacienda Heights, Ca. 91745
********.*********@*****.***
Southern California Edison - L.A. Business Personnel Inc.
Dec. 2009 - Dec. 2011
Irwindale, CA.
Electric Utility
Accounting Assistant 2
Accounts Payable/Client support
. Validated Non-PO requests to ensure completion and requirements are
being met for Customer Service Business Unit (CSBU) and Accounts
Payable standard requirements.
. Tracked productivity of validated and rejected Non-PO invoices, using
Excel spreadsheet.
. Developed and implemented effective methods to resolve delays in
payment processing, creating step-by-step procedures on Word documents
and visuals created from Snag-It snap shots.
Access Coordinator
. Created access order requests and/or IT requests per instructions of
Managers and Administrative Assistants.
. Utilized TPX software system to create or end user roles. Troubleshoot
access problems.
. Provided team support and worked with On-boarding group to help ensure
new employees have proper system access.
Administrative Assistance
. Trained new employees in processes and procedures, according to
department guidelines.
. Provided administrative support to Director that included scheduling
and adjusting meetings accordingly, using Lotus notes, to meet
priorities and deadlines.
. Reviewed and routed classified e-copy and hardcopy correspondence for
the Director.
. Worked on various confidential projects with upper management,
tracking and managing projects in a timely manner.
. Maintained confidential filing support for the Payroll department.
. Provided support to staff of various levels and departments, assisting
with a variety of clerical, administrative, and customer service
needs.
. Utilized SAP for submitting Purchase Requisition, assisted clients
with Non-PO status inquiries such as payment status and check
information.
L.A. Specialty Produce Company, Santa Fe Springs, Ca
Aug. 2007 - Dec.2008
Food Distribution
Account Payable Clerk
. Responsible for vast day-to-day operations of accounts payable
including entering vendor invoices and processing check payments using
Produce Pro program.
. Reduced company's liabilities, by meticulously comparing purchase
orders and product received with actual charges and resolving any
discrepancies with vendors.
. Preserved a valuable relationship with vendors by maintaining and
researching past due invoices for account reconciliations and
analysis.
. Exerted team skills by working with Buyers and Operations for pricing
approvals
Education
ITT Technical Institute, San Dimas, CA.
June 2013
Bachelors Degree in Project Management Administrative
ITT Technical Institute, San Dimas, CA.
Sept. 2011
Associates Degree in Health Information Technology
Recipient of Honors Award Certificates
Methodist Hospital, Arcadia, CA
Apr. 2011
Professional Practicum - Health Information Technology
References
Available Upon Request
Contact this candidate