Customer Manager

N I C O L E M . C H A M B E R S P A G E

*

NICOLE M. CHAMBERS

***** *** ********** *** #** Fontana, Ca 92335 909-***-****

************@*****.***

DILIGENT RELIABLE TEAM PLAYER

WORK EXPERIENCE

Ethan Allen, Pomona, California May 2009 Present

Client Coordinator

As a client coordinator, I operate between six different design centers. My duties are

as follows:

Resolve customer concerns in a professional, courteous, timely manner while ensuring a one call

resolution.

Maintain open communication with all design managers in an effort to maintain one hundred percent

customer satisfaction.

Dispatch our delivery drivers to their scheduled locations. In the event of a sigalert or freeway closure,

I help navigate our drivers through the next fastest, safest alternative route.

Process credit card payments.

Create spreadsheets and present the spreadsheets at our monthly sales meetings.

Cintas Corporation, Tustin, California July 2007

– January 2009

National Accounts Coordinator

I served as both a manager as well as a national accounts coordinator. My job duties were as

follows:

Answered a high volume of inbound calls. All calls routed to me were escalation calls. I had to

de escalate the customer and resolve the customers concerns in a one call resolution.

I also managed forty truck drivers. I was responsible for creating the drivers’ work schedules,

made certain that the drivers took their breaks and lunches as scheduled, reviewed and

approved their timesheets.

Verizon Wireless, Irvine, Calif ornia

June 2006 – July 2007

Resolution Representative

N I C O L E M . C H A M B E R S P A G E

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I took escalated inbound calls in a fast paced call center and assisted customers with resolving existing

issues.

I updated personal information such as name and address changes.

I suspended, canceled and restored service on customer accounts.

I processed automatic checking and debit payments.

I performed calling plan changes and added and deleted features from customer accounts.

I also provided technical assistance to customers experiencing issues on wireless handsets or on wireless

data cards.

Hire Right, Rancho Cucamonga, CA June 2005 – June 2006

Verification Researcher

My role was to process background checks for fortune 500 companies. I had to ensure that their applicants

were submitting accurate information.

I completed a thorough investigation of the applicants’ employment and education history.

I made certain that both the dates listed on the applicant’s application coincided with the information listed

on the background document.

Depending on the results returned, I either reported accuracy of the information or provided a detailed list

of all discrepancies to the hiring managers of the fortune 500 companies.

COMPUTER PROFICIENCIES

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint

Internet/Windows

Type 45 WPM

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