Customer Service Project Manager
Resume:
WAJIH SIDDIQUI
Mississauga, ON. L5M 7Y1
Ph.# 647-***-****, E-mail: *********@*****.***
SUMMARY OF QUALIFICATIONS
Adaptable, fast-learning, self-motivated and team-oriented Engineering Technology student with
valuable and professional experience in the laboratory industry. Pursuing a Bachelors in
B iotechnology and has working experience in customer service, sales positions and various
l aboratory environments. Strong interpersonal skills, organizational skills and the ability to
p rofessionally communicate with various individuals, and dedicated to achieving organizational
goals. Biosafety level 2 t rained for extensive laboratory demands.
RELEVANT SKILLS
• Hard working; Organized; Efficient, Motivated, Team player, Quick Learner
• Excellent interpersonal and communication abilities
• Knowledge of different ISO standards (ISO 9001, ISO 14001, ISO 3100)
• Understanding of Organic Chemistry, Various Programming,
Laboratory
• Efficient in extensive laboratory skills
• Biosafety Level 2 trained
• Understand and have worked with a range of laboratory utensils
• Understanding and experience with: titrations, filtrations, etc.
• Understand and have worked with a range of laboratory equipment and technologies
• Mastered Analytical techniques
• Excellent post-lab analysis knowledge
Software
• Experienced in Microsoft Excel, Word, and Power point
• Intermediate C++ skill, C#
• Statistic software: Minitab
EDUCATION
Engineering Technology
McMaster University, Hamilton ON Sept 2010 - Present
• Major – Biotechnology
o Currently in level four of five-year Co-op program that merges Engineering courses with
managerial and leadership skills to provide a Bachelors of Technology degree
WORK EXPERIENCE
Computer Specialist
Best buy, Oakville ON Aug 2011 – Aug 2014
• Educating customers about different types of electronics
• Persuaded customers in purchasing insurance policies and technical services
• Helped customers with their technical questions at the Geek Squad
• Working in a team environment to assure daily goals are completed
• Learned how to communicate in a team environment
• Received MVP award at two different occasions
Construction Worker
Alpha Contracting Company, Mississauga ON May 2011 – Aug 2011
• Operating various construction tools
• Completed tasks in a team environment
• Specialized in fencing, interlocking, decks, concrete work and interior renovations
• Worked in a group setting with many other workers to complete quality service ensuring
customer satisfaction
Service Representative and Sales Associate
Winners and HomeSense, Oakville ON May 2008 – Mar 2010
• Receiving and Processing in the warehouse
• Resolved customer billing and store policy enquires (50 calls/day and 45 in store requests)
• Resolved customer billing adjustments, deliveries, and merchandise exchanges and returns
concerns
• Learned how to co-ordinate with others in order to keep up with a fast paced work environment.
• Conducted weekly inventory audits
• Assisted with in store marketing and promotional initiatives; signs, displays
VOLUNTEER EXPERIENCE
Student Volunteer, Canadian Blood Services Dec 2005 – Feb
2007
• Completed over 200 volunteer hours at the clinic
• Assist with donor flow by serving escorts throughout the process
• Observe donors and alert clinic staff to adverse donor reactions or re-bleeds
• Educate donors on CBS initiatives and campaigns
Volunteer, Army Cadet, 101 Royal Canadian Army Cadet Corps Feb 2003 –
Sept 2004
• Volunteer work during City of Mississauga Remembrance Day parade.
• Fundraising at various locations in a team environment.
• Attended cadets training once a week.
• Group weekly training sessions
ORGANIZATIONS/EXTRA-CURRICULAR ACTIVITIES
• High School and Mississauga Warriors Football 2005 - 2009
• High School Rugby 2009 - 2010
• Robotics Clubs 2007 - 2010
References Available Upon Request
References:
Sohail Ahmed
Senior Project Manager
TD Bank
*************@*******.***
Gus Issa
Owner/Manager
Alpha contracting
*****.***********@*******.***
Humzah Hanif
Supervisor, Computers sales
Best Buy
******@*************.**
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