Quality Assurance

Marlena E. Roy

**** ***** ***** ****

Hooover, Al 35244

Cell: 205-***-****

Email: ***********@*******.***

Objective: Software Quality Assurance position where my 8+

years of experience will add value to the company as

well as allow me to advance my career.

Skill: Win Vista-8, Apple OS X Environment Testing, Visual

Source Safe, Visual Basic,

VB.NET, ASP .NET, Unix, HTML, Web Browser Testing

(IE7-9 / FireFox / Safari / Chrome). Mobile Device

Testing, Mobile Application

Testing, Mobile Website Testing, Web Analytics

Reporting SEM/SEO, Google

Analytics event testing, SCRUM/Agile

Development/Waterfall SDLC, RDBMS,

Query Analyzer, Toad SQL Server 4.6, SQL Server

Management Studio

2003/2005/ 2008, IBM Data StudioDB2, Writing

Database Scripts & Stored

Procs, Bugzilla, Rally Agile Software, OnTime Defect

Tracker, Lotus Notes,

Test Director/Quality Center, Team Foundation Server

2010 - Test

Manager/Notions, Writing/Evaluating Test Cases &

Plans, QA Business,

Functional & Technical Requirements, Written User

Manuals & Software

Documentation

Experience: April 2014 - Present BBVA Compass -

ProTech Solutions Birmingham, AL

QA Tester

Manually testing ARP Back-End Process for Commercial

Customer Accounts

Business and or Functional Design Requirement

Analysis

Writing and executing test scripts using HP ALM

Manual, integration and regression testing using HP

ALM

Reporting defects with Jira

Google HPD

OFAC - Wire (Foreign & Sweeps) / Federal Process

PayPlus Application

ACH

Scrub Process

Orbograph

Argo

September 2013 - March 2014 Regions Bank -

Experis Finance Bham, AL

QA Team Lead

Agile Development Environment

Key point of contact for all QA aspects of releases,

providing QA services and coordinating on-site and

off-site QA resources.

Provide quality management reporting to Senior

Management Team

Perform Analysis of BRD & FDD documents to ensure

projects fall in accordance with Line of Business

and Banking Regulations.

Design Requirement Traceability Matrix (RTM) to

ensure project requirements are being met

Develop Test Cases from RTM process and or a Test

Case Scenario Spreadsheet

Test Planning

Provide assistance to Project / QA Managers

iPad / iPad Mini iOS Testing of Region's Online

Banking Website

Functional Testing of Region's Online Banking

Website

Non-Functional Testing of Region's Online Banking

Website

Ad hoc Testing

Black Box Testing

Exploratory Testing

Manual, integration and regression testing

Supervision of 17 testers. 6 are offsite, 6 are new

to testing where training is required and 5 mid -

senior level testers. My current role requires

providing the following to the QA Team:

Timely communication of changes to project

documentation, process and or testing methods.

Assign 'Test Script' preparation and execution

task(s) to testers based upon one or many areas

below:

Experience level

Skill set

Availability

Testers ability to work multiple projects

Testers ability to transition between projects

Assist 'QA Testers' with the following:

Understanding functional requirements and or work

flows.

Writing and or executing test scripts after

completing training as support.

Setup or secure system access to QA Tools for new

'QA Testers' onboarding to the QA Team.

Provide training and documentation to new 'QA

Testers' onboarding to the QA Team.

Coordinate cross training testers on many systems to

ensure that in the event of an emergency build or

software release, testers are readily trained to

stop current work and move to action if needed.

Coordinate team or one on one meetings with the QA

Manager to understand 'Testers' needs and assist

with acquiring resources to help the tester, i.e.

understanding the overall test flow, documentation,

training and etc.

Reporting of 'QA Testers' ability to adhere to

department process, testing methods, code of conduct

and work productivity to the QA Manager.

June 2012 - August 2013 Regions Bank -

Experis Finance Bham, AL

Test Analyst

Agile Development Environment

Android OS - 2.0+/Gingerbread/Honeycomb/ Ice Cream

Sandwich / Jelly Bean

Apple iPhone / iPad / iPod 5.0 & 6.0 iOS Testing

Blackberry OS 6+ Testing

Testing Mobile Devices Native Environment

Functional & Non-Functional Testing of Mobile

Application

Ad hoc Testing

Executing and reporting results of Test Scripts

Manual, integration and regression testing

Reporting defects with Bug Zero

Design and execute Manual Test Scripts

Design and execute Device Anywhere Automated &

Manual Test Scripts

Device Anywhere Manual and Automated Testing

Perform quality assurance of BDD & FDD documents to

ensure projects fall in accordance with Line of

Business and Banking Regulations.

Provide assistance to Team Leads & Project Managers

March 2011 - June 2012 EBSCO Industries

Birmingham, AL

SQA Engineer

Daily coordination of testing activities with

cross-functional team

Collaborate with the SCRUM team and product owners

to develop high-quality solutions

Author, execute and evaluate performance and/or load

tests

Analyze and decompose a complicated software system

and design strategies to test systems

Integration and regression testing

Design, plan, execute and report Manual Test Cases

in TFS Test Manager

Contributed to the continuous improvement of the

team

Contributed to the team's ability to make and

deliver on commitments

Accurately estimate requirements and tasks

Report defects using TFS

Reviewed Business Requirement Documents to ensure

business rules and logic of application are in line

to deliver quality code with reduced amount of

defects

Worked with Team Lead to identify Risks Assessments

of Projects

September 2010 - February 2011 IBML - Allstates

Tech Services Bham, AL

QA Engineer

Assist in design and implementation of the testing

strategy of IBML suite of software

Design, develop and implement test plans, scripts,

tools

Identify the appropriate data and hardware for

testing

Assist Developers and technical support staff in

identifying and solving software/hardware problems

Coordinate component, system and documentation

testing

Document test procedures and findings

Reconcile test results from different tests and

different groups

Integrating IBML Software with Imaging Equipment

Verifying the integrity of Imaging Equipment

Using OnTime defect tracker to report any deviations

in a software build or release

January 2008 - August 2010 Intermark

Interactive Birmingham, AL

QA Engineer I

Water Fall / Agile Development Environment

Testing of Dealer Inventory Web Apps

Testing of Dealer Consumer Facing Web Apps

Assist in design and implementation of the testing

strategy

Work with Tech Leads to determine the acceptable

range for test results and performance.

Design, develop and implement test plans, scripts,

tools

Identify the appropriate data for testing

Assist Developers and technical support staff in

identifying problems

Coordinate component, system and documentation

testing

Document test procedures and findings

Reconcile test results from different tests and

different groups

Perform the tests in both the QA and

contingency/backup environment

Develop and maintain system documentation to support

applications

Verify and validate - Geo Tagging, Google Analytics,

Omniture Analytic tags, Spotlight tagging

QR Codes - Setup, manage and test QR Codes with

YouTube Automotive Videos, Dealer Websites, and Ad

Campaigns using Microsoft Get Tag.

Ensured all videos display in the correct format for

the following systems:

Windows Vista & 7

MAC OS X

Android

iPhone iOS

iPod iOS

iPad iOS

Verify and validate Video Ad click events for 'URL

Redirect' to Dealer Websites

Verify and validate Flash Videos

Verify and validate MOV, MPEG-2, MPEG-3, MPEG-4

video formats display correctly in web based

browsers and different screen resolutions

Used WASP to verify all event tags throughout web

based products

Setup and maintained QR Codes for SET LLC Print,

Web, & Dealer sale advertisements

Testing Database Uprgrades from 2005 to 2008 SQL

Server which encompassed validating tables, stored

procs, and DTS packages.

Used Rally Agile Software to report defects, run

reports for projects and conducting meetings with

developers to discuss regression phase of fixed

defects.

2006-2008 Arbitron Inc Birmingham, AL

Production Coordinator

Developed, deployed, and maintained desktop

applications for batch processing

Performed data manipulation on data records that did

not reconcile with processing conversions and

loaders

Wrote requirements for the processing conversions,

loaders and auto checkers

Worked with the development team to document and

diagram system functions

Wrote test cases for maintenance enhancements of

processing conversions, loaders and auto checkers.

Assisted in the setup of automated testing for

regression data test verification

Performed User Acceptance Testing on all Client

Application deployments

Performed User Acceptance Testing on in-house

Information Processing conversions, loaders and auto

checkers

Maintained and analyzed quantitative and qualitative

databases

Worked with Test Director automated testing of

Arbitron suite of applications against qualitative

and quantitative databases during a pre software

release to customers.

2000-2006 Arbitron Inc Birmingham, AL

Processing Specialist

Analyzed and developed multiple information

resources

Responsible for maintaining and processing

qualitative and quantitative database

Worked in self management environment of information

processing and data release schedules

Developed and maintained Information processing

manuals

Administered quality assurance testing of in-house

information processing systems

2000 Teletech Birmingham, AL

Customer Service/Technical Support Tier 2/DSL

Tele-Install

Performed Analog and DSL installation for first time

customers

Performed troubleshooting for customers internet and

network connection issues

Resolved product software and equipment related

issues

1999-2000 Bellsouth Advertising & Publishing

Birmingham, AL

Directory Clerk / Data Entry

Performed and approved entry of corrections prior to

publication of directory

Performed data entry for advertising contracts and

billing rejects

Verified service order activity and accounts with

billing

Education

Virginia College

Birmingham, Alabama

PC Technician Diploma

Media Marketing and Management - Associates Degree

Graduation: December 2005

References: Professional references available upon request

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