Customer Service Quality Control

Brenda L. Lively

562-***-**** ************@*******.***

***** ******* ***. ******, ** 90241

Objective

I would like the opportunity to use my knowledge and past work experience to start a new career

within a company. I am able to adapt to any work environment to ensure that the job gets done.

Skills and Abilities

• Mac and PC literate, Microsoft Office (Word, PowerPoint, Excel, Outlook), Social Media

• Type 60 words per minute, 10 key by touch

• Excellent Customer Service, Problem Solving

• Sales Desk, Shipping and Receiving, Inventory Control, Quality Control

Experience

Verizon, Directory Assistance Operator June 1997 September 2012

• Answered approximately 900 incoming calls per day in which I would gather information

from callers to find commercial and residential listings while providing the highest level

of customer service.

• Worked with other departments as needed, such as making outbound calls to customers to

ensure quality control.

• Performed test calls among other offices to monitor and rate service quality of other

directory assistance operators.

• Served on the Office Team Building Committee to organize events such as potlucks,

contests, and games to encourage a strong team environment.

• Communicated with supervisors to discuss growth opportunities.

• Awards: Operator of the Month, Perfect Attendance

Past Positions

• Soco-Lynch Chemical Co.: Order Desk, Inventory Control

• Lee Pharmaceuticals: Inventory Control, Import/Export

• South Bay Public Warehouse: Order Desk, Inventory Control, Shipping and Receiving

• Pioneer Aluminum: Order Entry, Inventory Control, Quality Control

Education

• Downey High School, General Education Diploma

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