Data Analyst, MS Excel

LEENA SAHA

PERSONAL VITAE

Mobile: +91-905*******

E mail: ********@*****.***

Permanent Address C/o, Shri Sambhu Saha

** – V,Telipara Lane, Dhakuria.

Kolkata: 700031. West Bengal, India.

Father’s Name Shri Sambhu Saha

Date of Birth – 14th Oct 1986

Gender Female

Nationality Indian

Marital Status – Unmarried

Passport No – J8738943

Date of issue – 01/11/2011, Date of Expire – 31/10/2021

Linguistic Abilities – Bengali, English, Hindi (Speak)

EXPERIENCE SUMMARY

6 years of experience in BSG & IT.

Capable of fetching productivity, improvement and organizational effectiveness that aligns with

the organization’s strategy and objectives in today’s global business environment through skills.

Highly motivated and dedicated professional with excellent communication and presentation

skills, good time management skills, counseling skills, speech writing skills.

ACADEMIC CREDENTIALS

Completed Bachelor Degree in Computer Science (H) from University of Calcutta in 2008.

Completed Higher Secondary Exam from W.B.C.H.S.E in 2005.

Completed Madhyamik Exam from W.B.B.S.E in 2003.

COMPUTER SKILLS:

Windows 7, Office XP, MS DOS, Microsoft Excel (V lookup – H lookup), Power Point, C, C++, SQL,

Oracle9i.

WORK EXPERIENCE

Tech Mahindra Limited (Payroll of Arminus Software Pvt Ltd) [ Aug 2013 – Aug 2014]

Senior Software Engineer (Data Analyst)

Worked for Spar Commercial Inv (BT Project). As a member of Quality Gateway, I was

responsible for the following day to day responsibilities:

Data Analysis

Defect Prevention

Matching Analysis work

Data Quality work

Analysis & Problem solving

Applying Expertise and Technology

Customer Focus

IBM Global Process Services Pvt. Ltd [Mar 2011 –

Aug 2013]

Senior CRM Practitioner

Project Name : Treasure

Client : LTSB (Llyods Banking Group)

Domain : Banking

Company : IBM Daksh Ltd.

Roles and Responsibilities:

Provide clear, concise and accurate information in response to enquiries.

Transferring Funds from Individual Savings Accounts.

Setup Term Deposit, Direct Debit and Standing Order to the customer a/c as per their

requirement.

As a Quality Analyst, evaluated and rated the associates for profitability & sustainability

Provided feedback/ comments relating to the performanes of the associates to map

and bridge their knowledge gaps

Effectively communicated function details and client requirements to operations

Maintained an accurate and current database to ensure proper business

communications

Effectively communicated with clients to gain commitment to purchase and products

Maintained an effective tracking system for enquiries to confirmation or release stage

Firstsource Solution limited [Oct 2008 Mar 2011]

Sr CSA

Project Name : Domestic Voice Process

Client : Vodafone

Domain : Domestic Voice Process

Company : Firstsource Solution limited

Roles and Responsibilities:

Professionally and effectively handled customer queries to achived business goals

Effectively communicated with customers via telephone to resolve different real time issues

Efficiently conversed to confirm profitable deals over telephone

Maintained current and accurate knowledge to ensure delivearbles

Achived monthly tagets as defined in the KPI matrix

Undertook all responsibilities with reference to procedures

ACHIEVEMENTS

Outstanding Contributor Award in 2012

STAR Award in 2011 & 2013

Also appreciated by Internal and External customers on several occassions.

All the above information is true and correct to the best of my knowledge and belief.

Regards

Leena Saha

Kolkata

Contact this candidate