Field Service Engineer

ERASMO CORTEZ JR.

*** ***** **** *****, ****, Texas 78640 H: 512-***-**** C: 512-***-**** ********@******.**.***

Career Overview

Qualified Field Service Engineer seeking a position with a progressive company in which to utilize my skills and expand

my knowledge.

Qualifications

Member of ETA (Electronic Technicians

Possess in-depth knowledge of schematics, wire

Associations). diagram, and interpretation of technical drawings.

Proficient in Windows XP,Windows 7& 8, Windows Electronic test tools

2003 server. Completed Reynolds & Reynolds company

Proficiency in TCP/IP protocols sponsored Cisco CCNA training.

Completed 40 hours Radiation Safety for

Database servers. Industrial

Hardware support and troubleshooting Radiography - February 20, 1998.

Computer diagnostics and repair Completed 40 hours AllenBradley PLC training –

Network configuration and support January 20, 1998.

Virus and spyware removal Completed 40 hours Parker Compumotor Motion

CCT Cisco Certified Control Systems training – September 10, 1997.

Experience

SYSTEM MAINTENANCE SERVICES

FIELD SERVICE ENGINEER

September 9, 2013 – Present Austin, Texas

Configured and installed routers, switches and wireless controllers.

Replaced boards, changed servers and loaded and tested software applications.

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Performed diagnostic tests and repaired malfunctioning hardware and software.

Diagnosed, installed, configured and repaired computer systems and software.

Site Audits are to be done according to policy and utilizing new singlePoint ™ tool.

Increases one's technical skills by studying OEM service manuals and via OJT on whole units available in labs.

Tests all parts prior to use if possible and a unit is available.

Stage, test and install customer ordered equipment

Familiarity with system installation, hardware replacement procedures and firmware upgrades required.

Experienced with disk and tape sub-systems, including RAID arrays and tape libraries. Interpret and

diagnose system error logs. Knowledge of diagnostics, system exercisers and operating system utilities used

to troubleshoot, interrogate, re-configure, and test mid-range to enterprise class servers.

Experienced with the following systems:

IBM pSeries Equipment (RS/6000), IBM iSeries Equipment (AS/400), IBM zSeries Equipment (Mainframes),IBM

xSeries Equipment

EMC Clariion Storage, EMC Symmetrix, EMC Connectrix, EMC Celerra

Sun Microsystems

Hewlett-Packard 9000 Unix, AlphaServer, Classic DEC AlphaServer and VAX, HP 3000, Hewlett-Packard

ProLiant servers

Dell PowerEdge servers, Dell CLARiiON Storage

Cisco Systems routers and switches

Fujitsu PRIMEPOWER

NetApp

DORNIER MEDTECH AMERICA

FIELD SERVICE ENGINEER

March 9, 2013 – September 6, 2013 Austin, Texas

Installed, repaired, and performed yearly PM's on medical Holmium and Diode Lasers in hospitals and physicians

offices per customer maintenance contracts.

Used laser power meters, safety analyzer, and diagnostic tools to troubleshoot, calibrate, and resolve equipment

failures.

Covered an assigned territory consisting of Texas, Louisiana, New Mexico, Oklahoma, Colorado, and Arkansas.

Managed a parts inventory consistent to company standards.

CANON BUSINESS SOLUTIONS

SR. FIELD SERVICE ENGINEER

November 5, 2012 – March 3, 2013 Austin, Texas

Installed, maintained, and repaired production printing systems, cut sheet and continuous feed equipment.

Provided software system software upgrades and networked systems on customer local LAN.

Used diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system

failures.

Manages parts inventory and territory to comply with established operating standard

Performed machine factory modifications and software/operating systems upgrades of equipment to insure optimum

performance.

Responsible for maintenance and required interface with pre/post equipment and vendors.

Scheduled work activity to accommodate customer's working environment and end users

SLAs. Provided after hours and on-call support on a rotation shift.

REYNOLDS & REYNOLDS CO.

FIELD SERVICE ENGINEER

June 1, 1998 – July 6, 2012 Austin, Texas

Field service support of Reynolds & Reynolds Dealer Management Computer Systems in Automotive Dealerships in

Central and South Texas Area.

Installed and repaired IBM X305, X306, X345, X346, X3200 and X3250 blade servers.

Handled installation, maintenance, and repair of Lexmark/HP network printers and desktop software products.

Performed hardware upgrades on existing computer systems.

Responsible for server and peripheral software upgrades.

Handled installation and repair of Fujitsu 5000 and 6000 series scanners and Monarch/Symbol multi series barcode

scanners. Installed, configure, and troubleshot Cisco multi-series routers, switches, access points, and

wireless bridges. Setup and configured Windows NT, XP, Windows 2003 Server and Red Hat Linux operating

systems. Provide IT management and support of customers LAN/WAN.

Maintained parts and equipment inventory.

SCIENTIFIC MEASUREMENTS SYSTEM

FIELD SERVICE ENGINEER

March 15, 1997 – May 26, 1998 Austin, Texas

Field service support of Computerized Industrial Tomography and Digital Radiographic Systems in NASA, Military,

Auto Manufacturing, and Oil/Gas Exploration clients globally.

Installed and repaired custom built CAT/CIT/X-Ray systems.

Maintained electrical systems and equipment to ensure effective operation of systems and services.

Responsible for repairing circuit boards at component level.

Troubleshooting, diagnose, debug, and repair of computer systems, complex electro/mechanical equipment and

complex software.

Utilized electronic schematics, oscilloscopes, and digital analyzers for troubleshooting repairs and preventive

maintenance.

Installed and configured Sun Microsystems and Redhat Linux operating system and

software. Installed and repaired Allen-Bradley PLC conveyor systems. Installed and repaired

Parker Compumotor Motion Control Systems and Robotics.

EAGLE TRAFFIC CONTROLS

FIELD SERVICE ENGINEER

March 11, 1996 – March 10, 1997 (1yr Contract) Austin, Texas

Field service support and bench troubleshooting of electronic traffic signal controllers.

Tested traffic signal controllers in temperature control lab chamber.

Provided quality control inspection of controller systems after line assembly.

Bench troubleshooting to circuit board component level of failed traffic controllers from the production line and field.

Utilized electronic schematics, oscilloscopes, and digital analyzers for troubleshooting and testing.

Provided field repair of electronic traffic controllers per customer service agreements.

XEROX CORPORATION

FIELD SERVICE ENGINEER

June 4, 1995 – March 9, 1996 (Service Agent Contract) A ustin,Texas

Field service support of Mid-volume copiers in local City, State and Government accounts.

Installed and repaired mid and large volume digital color and monochrome copiers.

Handled maintenance calls and additional application installations.

Maintained inventory of parts and tracked service histories per service contracts.

EASTMAN KODAK CO.

FIELD SERVICE ENGINEER

September 15, 1991 – June 1, 1995 Austin, Texas

Field service support of High Volume Printing Systems in local City, Travis County School District, and State accounts.

Handled installation, maintenance and repair of high speed /volume electro-mechanical printing systems.

Handled maintenance calls and additional application installation.

Performed monthly scheduled preventive maintenance.

Maintained inventory of parts and prepared records and reports accurately.

GILBERT X-RAY CO.

FIELD SERVICE TECHNICIAN

August 2, 1990 – September 2, 1991 Austin, Texas

Field service support of Kodak and FIJIFILM film processors and GE X-ray systems.

Installed and repaired X-ray film processors.

Handled X-ray equipment maintenance calls and additional application installation.

MED-TECH INC. BIOMEDICAL

EQUIPMENT TECHNICIAN

March 5, 1987 – June 1, 1991 McAllen, Texas

Maintained, inspected, and repaired blood gas analyzers, electrocardiographs, digital scales, autoclaves, and blood

centrifuges on a contract basis at all local Hidalgo County Health Clinics and various Family Practice offices.

Prepared documents on repair actions according to schedules

Tested medical equipment and ensured complete safety to patient and staff from hazards.

Setup, installed, and calibrated new medical equipment and provided training to all staff.

Education and Training

TEXAS STATE TECHNICAL COLLEGE, HARLINGEN, TEXAS

Associates of Applied Science – Biomedical Equipment Te chnology September 1

1985 – May 28, 1987

Biomed Club – Treasurer

UNIVERSITY OF TEXAS AT PAN AMERICAN, EDINBURG, TEXAS

General Education – 64 hours of College Credit

September 10, 1987 – December 20, 1989

Military Experience

UNITED STATES ARMY RESERVE

March 21, 1984 – March 20, 1992

E-5 Sergeant

NBC NCO – Nuclear Biological Chemical Trainer

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