Customer Service Sales

P.MOHAMMED ABRAR-CURRICULUM VITAE

Address

**/*-***, **** *-2, AB Mansion Complex,

Dr.APJ Abdul Kalam Road,

Nagawara Arabic College,

Bangalore-560045

Mobile-895*******

*****-********@*****.***

Personal statement

I have 18 years of experience as a Production Manager in reputed Leather Garment Companies.

Personal qualities that have held me in good stead during my career are self-motivated, positive

and quick thinking, meeting deadlines, flexible, commitment to quality, eager to learn,

dedication and an ability to deal with customers patiently. I enjoy being challenged to manage

complex situations requiring in depth business knowledge whilst managing client expectations and

delivering a timely and effective solution. I like working in a busy environment and organising & co-

ordinating activities. I enjoy working on a variety of administrative tasks in an ever changing, fast-

paced department.

Monitoring stocks and shares has always been my past time. I have knowledge on equity shares,

bonds, stocks and shares Isa, invest direct, debentures and global investments which you can buy or

sell online. I’ve helped my near and dear ones with this knowledge and gained experience. I am

looking forward to take on a role that allows me to develop these skills in an environment that fosters

learning and recognizes achievement.

Key Skills

I have excellent problem solving and strong communication skills.

I have a proven track record of building good customer relationship with customers from

different cultural backgrounds.

Well adapted to working under pressure and able to manage time effectively.

Worked in a customer service, high-volume contact centre role.

Worked as part of a team.

Competent in English and Mathematics.

Good attention to detail along with telephony skills.

Knowledge of the Financial Services market and the products, services and customers

of the business area being supported.

.

Employment History FIRST SOURCE SOLUTIONS LTD- Bangalore India

OCT 2013-PRESENT

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First Source has been providing innovative, customer centric Business Process

Outsourcing (BPO) solutions to the world’s leading organizations for more than a decade. With

over 11 million customers, we’re the UK and Ireland’s leading entertainment

and communications provider, so we’ve come a long way since starting out as a satellite

broadcaster in 1989. It serves more than 100 clients – one of them ‘Direct to Home’

satellite television called Sky.

Role: SENIOR CUSTOMER SERVICE ASSOCIATE

Responsibilities include handling customer contact in a contact centre environment,

providing high quality service to achieve customer satisfaction by resolving the customer

query at first contact possible, taking ownership and initiative to complete necessary

research and customer follow up.

Achievements:

I was trained on multiple queues ( voice and non voice) as part of the business

requirement.

I had excelled and went beyond customer's expectations on every single chat and

achieved many customer compliments each month.

I had been efficient with a proven track record of achieving average handling time (AHT)

throughout my career in FIRST SOURCE.

As a responsible team member I helped my team mates to achieve their performance on

sales and AHT. I listened and monitored their calls then motivated and provided feedback as

and when required.

* I had nil - (errors, absence and sick leave).

NIAMSONS SURGICAL INSTRUMENTS PVT LTD Chennai

AUG 2012 SEPT 2013

Senior marketing executive responsible for marketing the surgical instruments and

getting orders and maintaining company records.

TANNERIES LIBANO ESPAGNOLS SAL-Saida- Lebanon

SEPT 2003-JULY 2012

Production manager of finished leather products such as jackets, hand bags, carpets and

leather upholstery.

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TATA INTERNATIONAL LIMITED-Chennai-India

SEPT 1999-AUG 2002

Production co-ordinator: Co-ordinating with senior executives and completing the

assignment before deadline.

JAVEED AHMED & COMPANY-Chennai-India

APRIL 1997-AUG 1999

Quality controller: Taking special care of quality standards of leather garments.

NASER LEATHER GARMENTS-Chennai –India

AUG 1994 MAR 1997

Production controller: Managing staff and labourers to meet the daily targets and deadline

for production.

Education

Studied BA CORPORATE SECRETARYSHIP

NEW COLLEGE (Chennai University)

Core Subjects: Company Law, Secretarial practice, Income Tax, Accounts, Commerce (including

Stocks & Shares)

Passed Higher Secondary School Year 12

Subjects: Company Law, Secretarial Practice, Income Tax, Accounts, English, Hindi.

Doveton Corrie Boys Higher Secondary School,

Chennai

Central Leather Research Institute

Leather Garment Pattern Designing (2003)

IT Skills

Operational knowledge of IT software packages, windows office based applications including Word,

Excel, and Databases, in particular a CRM system to manage sales process.

Language skills

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Proficient in both written and verbal communication in English, Hindi, Urdu, Tamil & Arabic

Hobbies & Interests

Fashion designing, drawing, and photography

References

Available upon request.

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