Engineer Customer

CURRICULAUM VITAE

RAJIV KUMAR SINGH C/o Praveen Kumar (Mansarovar building)

E-mail: ***************@*****.*** Mahaveer Nagar Kankarbagh

Mobile: 947-***-****, 748-***-**** Patna-800020

Objective:

An experienced Customer Support Engineer, Network & security with significant design, support, and administration and

implementation experience of network projects. Over 5 years of IT experience with full life cycle project experience. Thrives

in a customer focused, multi-site environment. Always meets client demands and develops good long-term customer

relationships.

Technical Skill set Summary:-

• Cisco routers 800 / 1700/ 1800 / 2600 / 2800 / 3600 / 3800 /7200 /7600 series

• Cisco switches CE500 / C2950 / C2960 / C3560 / C3750 / 3400 / C6500

• Cisco PIX 501 / 506 / 515 / 525 and ASA 5505 / 5510 / 5520 / 5540 firewalls

• Cisco Wireless Control System

• Cisco ACS Server

• Routing protocols RIP / OSPF / EIGRP / BGP

• VLANs / STP / RSTP / Etherchannel / MST

• VPNs – GRE / IPSec / DMVPN / SSL / MPLS

• Securing VLANs,

• Cisco Works

• 3COM Router & switches

• TCP/IP, DNS, DHCP, WINS

• WireShark,

• VMware

• Microsoft Windows Servers NT / 2000 / 2003 / 2008

• Microsoft Exchange 5.5 / 2000 / 2003 / 2007

• Microsoft Office 95 / 2000 / XP / 2003 / 2007/2010

• Microsoft WSUS

• Linux – FreeBSD / SUSE / RedHat

• Active Directory, Group Policy

• HTML, ASP

• Citrix Metaframe XP / Presentation Server 4.0 / 4.5 / 4.6; Citrix Access / Secure Gateway

• Veritas/Symantec Backup Exec; ArcServe Backup

Professional Summary:

Around 5 + years of experience in the field of IT Industry.

Around 4 yrs. exclusively in the field of Networking with sound knowledge inInstalling Configuring & Troubleshooting LAN WAN and

other Networking devices & Network Infrastructure.

Educational Qualification:

B.Sc IT (Bachelor in Information Technology)

Professional Qualification

_ Microsoft Certified professional (MCP)

Microsoft® Certified System Engineer (MCSE)

Cisco Certified Network Associate (CCNA 640 802)

Cisco Certified Network Professional (CCNP 642 902).

A+ From IIHT, Patna

N+ From IIHT, Patna

Experience summary:

1. WIPRO InfoTech as Customer Support Engineer, Network & Security Mar 2011 to till date

2. CMS Computer Ltd as IT Support Engineer Dec 2009 to Feb 2011

3. CIMAGE College as Network Admin Cum MCSE& CCNA Trainer June 2008 to May 2009

Employment History:

1. Current Company: Wipro InfoTech

Designation: Customer Support Engineer, Network & Security

Duration: Mar’2011 to Continuing

Team Size: 4

Roles and Responsibilities :

• Create the Networking Infrastructure

• Gather and collate network requirements by working with clients and colleagues.

• Design secure and scalable networks.

• Assist in sizing effort for the network part of projects.

• Assist in pricing for the network part of projects.

• Install secure and scalable network devices.

• Work with OS and application teams to ensure client service success.

• Designing and implementing customers’ network infrastructure

• Configuring and implementing Remote Access Solution: IPsec VPN,, SSL VPN, Citrix Access Gateway, Citrix Secure Gateway

• Implementation of HSRP (using IP SLA) and GLBP

• Configuring VLANs, VTP, Etherchannels

• Configuring intervlan routing on Layer-3 switches

Securing switch access

• Prepare the survey reports, the Network design & LAN diagram according to the site requirements

• Cisco routers 800 / 1700/ 1800 / 2600 / 2800 / 3600 / 3800 /7200 /7600 series / 10000 GSR Router etc.

• Cisco switches CE500 / C2950 / C2960 / C3560 / C3750 / 3400 / C6500

• Cisco IP Phone (7609, 7960, 7910, 7940), & Different types of connectivity like ISDN, Leased Line, RF etc.

• VC (Video conferencing Polycom, Cisco) installation & Configuration Cisco Wave 274 K9 WAAS Installation &Configuration.

• Cisco PIX 501 / 506 / 515 / 525 and ASA 5505 / 5510 / 5520 / 5540 firewalls and FWSM

• Checkpoint Safe@office 110

• Basic Juniper Router & Switches, 3Com Router, D link Router & also Knowledge of Ericsson Extreme switches.

• IP Addressing, Subnetting, FLSM, VLSM, CIDR, OSI Models, VLAN, access list, STP, VTP, AAA, TACACAS, VPN.

• Working on different Routing & Routed protocols like RIP, IGRP, EIGRP, BGP, IS IS, MPLS, OSPF, HSRP, VRRP, IP, TCP, GLBP, Ether

channel, Port Channel etc.

Our Clients: Telecom: Idea, Nokia Siemens Network, Airtel, MTS, Uninor, Vodafone, Aircel, Banking Vijaya Bank, Canara Bank, ICICI

Bank & Prudential, HDFC Bank & Life, Dena Bank, Central Bank of India, Uco Bank, United Bank of India, Syndicate Bank, Kotak

Mahindra, Panjab& Sindh Bank, United India Insurance, Oriental Insurance, Co Operative bank Other Sify, Tata communication limited,

Mahindra & Mahindra, Tata Motors etc.

Previous Company: CMS Computer Limited

2.

Designation: Network administrator

Duration: Dec 2009 to Feb 2011

Team Size :10

Roles and Responsibilities:

• Migrating AS/400 environment to Active Directory – 800 users

• Network infrastructure upgrade from Frame Relay to Ethernet

• Administering the whole IT infrastructure – switches, firewalls, routers, and servers

• Troubleshooting hardware problems in regards to : all the server range, tape backup units, switches, KVM

• Solving software problems - Microsoft (Windows NT/2000/2003; SQL Server 7.0, 2000; Exchange 5.5,

2000,2003; S Dell's applications, Veritas Backup Exec, Arc Serve 2000; Citrix XP, Metaframe 3 and 4

• Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices

• Configure & Manage Windows 2000/2003 Server operating system. Migrating OS Workgroup to Domain or

Domain to Workgroup

• Installing & Configuring ISDN (BRI) & Leased line Connection

• Installing &Configuring different Project Software like OLAS, Citrix Met frame, SIS & Java Based Software.

• Handling different Hardware & software related problem of Desktop, Laptop, Printer HP, and Epson &

Network printer

3. Previous Company:

CIMAGE (CATALYST INTTITUTE OF MANAGEMENT & ADVANCE GLOBAL EXCELLENCE)

Designation : Network Engineer Cum MCSE & CCNA Trainer.

Duration : June 2008 to Nov 2009

Team Size :15

Roles and Responsibilities:

1. Gives training Theory & Practical about @Microsoft MCP, MCSA Whole Syllabus.

2. Gives Training Theory & Practical about @ Cisco –CCNA Syllabus

3. Managing College LAN & WAN Network

PERSONAL PROFILE

Date of birth : 20 Feb 1986

Nationality : Indian

Languages known : English, Hindi, Bhojpuri

Permanent address : RAJIV KUMAR SINGH

Vill. Kaithawalia

Dist. Gopalganj

Cell No 947-***-****

Place:Patna

Date: (RAJIV KUMAR SINGH

Contact this candidate