Customer Service Management

Location:

United States

Posted:

September 06, 2014

Contact this candidate

Resume:

Robinson Cummings II

**** ******* **

Pensacola FL 32504

850-***-****

******************@*****.***

Dear HR Director:

Please except this cover letter as a submission of my interest for open position available within your company. As you can see from my attached resume my diverse computer and office management skills make me a strong candidate for almost any position within your company. I would appreciate the opportunity to discuss my credentials with you at a mutually convenient time.

Thank you for your consideration.

Respectfully yours,

Robinson Cummings II

Attached: Resume

Please note: I will relocate at my own expense, and am very serious on a new career in the position I have applied for

Robinson Cummings II

4860 Christy DR

Pensacola FL 32504

850-***-****

******************@*****.***

CAREER SUMMARY

Forward-looking professional with more than 5 years of management, technical IT experience, and assistance in project management dealing with new growth expansions of ITT Technical Institute’s campus startups. Looking for career growth opportunities in financial and operational administration.

EDUCATION

Masters of Business Administration – Operations Management 12 /2013 to 12/2014

Daniel Webster College (Online) GPA 3.98

Bachelor in Applied Science – Information System Security (3.91 GPA) 09/2009 to 06/2012

Associate in Applied Science - Computer Networking (3.96 GPA) 03/2007 to 03/2009

ITT Technical Institute (NC and Online)

KNOWLEDGE & SKILLS SUMMARY

Administrative

Managerial accounting Global management - dealing with differences in international cultures and business practices Managerial dynamics Subordinate motivational techniques Organizational behavior and management Marketing management Experience in Policy and compliance enforcement and training

Risk assessment and Risk management

Information Technology

IT consulting, Trouble Shooting hardware and software issues

LAN User Account Administration

CAT5E and CAT6 Ethernet, Fiber Optics

Microsoft Desktop operating systems (Windows 98, XP, Vista, Windows 7, Windows 8), Microsoft Server 2003, 2008, 2012 Application services and security

VOIP Administration (IP Office 500), Server Backups

Compiled and recorded medical charts, reports and correspondence, using NDC Med iSOFT Advance Version 16 Patient Accounting

EXPERIENCE

ITT Technical Institute, Pensacola, FL 06/2007 to Present

System Support Technician:

I assisted in the project management and Implementations of Multiple ITT Technical Institute campus startups, along with each campus’ new growth. Implemented, trained, and enforced Security, Governmental, and Director-established policies, Assisted the Director in monitoring student/ academic relations and curriculum compliance

IT-specific responsibilities include:

Troubleshooting software and hardware Server errors Admin and Campus domains

Troubleshooting Dell printers, HP printers, and Ricoh multifunction (copy, print, fax, scanner)

APC battery replacement and support

Install and update Microsoft Office 2003, 2007, and 2010

Management of user accounts and profiles through Active Directory

Manage back-ups on the academics network with the use of VERITAS Backup Executive and Symantec Backup Executive

Build and deployment of Images with PQI, SCCM, Clonezilla

Manage Avaya Merlin Magix and IP Office phone systems (VOIP)

Interact with students and faculty members while assisting with IT issues

Interact with vendors to complete warranty repairs

Maintain Work Order System and Completing Assigned Orders

Oversee management of IT work study program

Communicate with HQ Network Support regarding issues, which must be resolved at the headquarters level

Contact Information – Human Resources @ 317-***-****

Sun Electric - Jacksonville, FL 03/1999 to 08/1999

Electrician Helper

Responsibilities included the use of various hand tools and heavy equipment such as scissor lifts, fork lifts, boom lifts, Ran and bent 4 and 5 in Rigid Robroy, Ran and bent conduit, and tasked with digging

Contact Information – 904-***-**** (Supervisor Duane Stone)

Matco Electric - Jacksonville, FL 1997 to 1998

Fiber Optic Installer (Contract)

Responsibilities included pulling and assisting in termination of fiber optic cables on military warehouse buildings. Use of various hand tools and heavy equipment (Scissor Lift; fork Lift, Boom Lift) Contract was completed.

Hamelin Roofing - Jacksonville, FL 09/1991 to 03/1996 and 09/1999 to 10/2005

Roofing Supervisor

Provided employee supervision, Administered payroll, purchasing, and bookkeeping, Was responsible for equipment maintenance and transportation, Maintained strong customer service

Contact Information 912-***-****

ADDITIONAL TRAINING

Gaston College, Dallas, NC 11/2011 to 01/2012

Computers for Medical Billing and Office- Certificate

PERSONAL AFFILIATIONS

Gamma Beta Phi National Honor Society, and National IT Honors Club

References for

ROBINSON CUMMINGS II

Wayne Smouse

Dean of Academic Studies

ITT Technical Institute

6913 N. 9th Avenue