Manager Case

Freddie Jorge

Bilingual Case Manager - COMMON GROUND, SCATTER SITE HOUSING PROGRAM

Bronx, NY

**********@*****.*** - 646-***-****

WORK EXPERIENCE

Bilingual Case Manager

COMMON GROUND, SCATTER SITE HOUSING PROGRAM - Bronx, NY - January 2013 to Present

Responsible for the care of 30 clients (English and Spanish speaking), ensuring they are matched to health

care providers within the tri-state area. Accountable for updating client data within AWARDS data software

and reporting apartment repairs in maintenance connection software.

• Successfully conduct quarterly audits of caseload

• Effectively advocated for five clients reinstatement of welfare case

Care Manager

HOUSING WORKS - New York, NY - August 2012 to January 2013

Responsible for overall day to day coordination and delivery of Health Home services, including comprehensive

case management, care coordination and health promotion. Accountable for the care of about 60 clients with

HIV/AIDS. Directly supervise Care Navigator.

• Lead intakes for Spanish speaking clients and provided proper documentation

• Supported formerly incarcerated women by referring them to appropriate counseling resources

• Successfully conducted HIV/AIDS advocacy during World AIDS Day

Vocational Coordinator/ Case manager

LUTHERAN SOCIAL SERVICES OF NEW YORK, SRO MUHLENBERG RESIDENCE - Brooklyn,

NY - June 2011 to March 2012

Supervised the facilities stipend program and managed payroll. Managed a caseload of 36 tenants, including

counseling sessions and weekly updates on charts via AWARDS data software. Developed and monitored

vocational activities for 201 tenants.

• Successfully managed an additional NY/ NY case load of six individuals while meeting day to day deadlines

• Developed and implemented a skill development workshop for tenants

• Assisted those tenants in danger of losing their subsidy, with maintenance and scheduling budget plans

Resident Service Coordinator

COMMON GROUND, SCATTER SITE HOUSING PROGRAM - Bronx, NY - August 2008 to June 2011

Maintained reassessments every 30 days and documented group and progress notes into the AWARDS data

system. Arranged medical referrals to service agencies and assist General pop and NY/NY consumer with

escorts to hospitals, Public Assistance, Fair hearing in all tri-borough.

• More than doubled consumer participation in recreational groups

• Selected to serve as Consumer Advisory Board's Committee advisor

• Designed an Intervention program to mobilize the community to reduce availability of access to alcohol during

group sessions

Assisted Operations Manager

COMMON GROUND, PRINCE SAFE HAVE SHELTER - New York, NY - May 2007 to August 2008

NEW YORK, NY

Residential Aid, 5/2007 to 8/2008

Managed and supervised daily duties of the facility guards and maintenance personnel. Assisted Operations

Manager with logistics. Distributed meals for 120 residents on a daily basis and monitored resident's storage

area.

• Created weekly creative writing sessions to encourage community development

• Created weekly game nights; that encourage client engagement and commitment to the program

• Developed a round table discussion to solicit information on healthy living and community awareness

EDUCATION

Associates of Science

BOROUGH OF MANHATTAN COMMUNITY COLLEGE - New York, NY

June 2011

Bachelor of Arts in Interdisciplinary Arts & Sciences

CITY COLLEGE - New York, NY

CERTIFICATIONS

The University of the State of New York, The State of Education Department

February 2014 to Present

Course/work training in identification and reporting of child Abuse and Maltreatment

Center for community Services

July 2011 to Present

Using the stages of change to address Substance abuse

The Institute at Harm Reduction Coalition

February 2011 to Present

Overview of Harm reduction

The Institute at Harm Reduction Coalition

October 2009 to Present

Cultural Competency

ADDITIONAL INFORMATION

Volunteer Experience

CUNY- CITY COLLEGE CENTER FOR WORKERS EDUCATION 2013, Assisted students with obtaining

books and student orientation

HARLEM RBI 2012, Summer league coach for a rookie team; responsible for providing a safe environment

for young children to play baseball

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