Customer Service Sales

Amalia J. Franzese

914-***-**** * Parley Lane

***************@*****.*** Ridgefield, CT 06877

EDUCATION

Hood College August 2009-May 2013

Frederick, MD

COURSEWORK

Mass Media and Society, News Writing, Speech Communication, Writing, Graphics,

Editing and Layout, Visual Media Production, Feature, Screen Craft, World Cinema, History of

American Film, Public Relations

EXPERIENCE

The Plaza Boutique, The Plaza Hotel, New York, NY

Sales Associate November 2012-present

• Work in high-touch customer service environment at The Plaza, a landmarked 5-star property,

providing excellent customer service to guests and customers

• Sales, phone orders, customer service, floor moves, cash handling, assisted with store

inventory; keep floor properly stocked, tidy and neat throughout the day; prepare merchandise

Serino Coyne, New York, NY

Event Staff, Broadway June 2012-present

Susan Magrino Agency, New York, NY

Intern, Consumer May 2012-August 2012

HC English Department, Frederick, MD

Student Assistant August 2009-May 2013

Hood College Admissions, Frederick, MD

Tour Guide September 2009-August 2012

Kohl’s, Bedford Hills, NY

Sales Associate July 2008-November 2009

Wellsouled, New York City, NY

Intern August 2007

ACTIVITIES

President, Class of 2013, Hood College November 2011-September 2012

Vice President, Class of 2013, Hood College August 2011-November 2011

Vice President, Residence Hall, Hood College August 2010-May 2011

Academic Affairs Representative, Class of 2013, HC August 2010-May 2011

Member, NCAA Division III HC Women’s Lacrosse Team August 2009-May 2013

Member, NCAA Division III HC Women’s Soccer Team August 2011-July 2012

Member, Student Athletic Advisory Committee, HC August 2010-September 2011

SKILLS

Excellent style, editing and communication skills; Microsoft Word, Powerpoint, Excel, Wordpress

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