Information Technology Sql Server
Resume:
Mahsima Marmari
San Francisco Bay Area, CA
*.*******.****@*****.***
SUMMARY OF QUALIFICATIONS
Experienced and knowledgeable Information Technologist seeking to contribute training and acquired skills within a
Help Desk support role. Able to learn and apply new knowledge quickly. Works well dependently, or in a group setting
providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth
knowledge of numerous software packages and operating systems. Skilled in providing End-User Help Desk Support.
Excellent communication and presentation capabilities.
IT SUPPORT SKILLS
● Windows XP, 7, 8 ● Ticketing Systems ● Server Setup
● Driver Installation ● Customer Support ● Network Connectivity
● System Upgrades ● Document Preparation ● LAN/WAN
● Systems Remote ● New User Training ● Cabling
PROFESSIONAL EXPERIENCE
Goldiran Services Co. associated to LG Inc. (Feb 2013 – June 2014)
Help Desk support & IT Specialist
• Experienced in working both as an individual contributor and a team member
• Working knowledge of help desk ticketing systems to support end-users on telephone, email and through
tickets.
• Installing and maintenance operating system, software and antiviruses.
• Expert in Microsoft Windows Operating Systems (Windows XP, 7, 8 & Windows Server 2003, 2007, 2008)
• Proficient in Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, MS Project,
etc.
• Experienced in configuration and troubleshooting of desktop email clients (MS Outlook, Thunderbird, Mail,
etc.), mobile devices (iOS and Android) and web browsers (Chrome, IE, Firefox, Safari etc.).
• Backup and restore information on corporate information resources.
• Computer help desk support and software technical training to end provided user with remote access software
(TeamViewer, Ammyy)
• Knowledge of networking and connectivity (DHCP, DNS, Cabling, etc.).
• Support and maintain printers, fax, copiers, projectors, and other corporate information assets.
• Perform various administrative duties such as mass-mailings to support fundraising efforts for…
ICAN Co. (April 2012 – Feb 2013)
Information Technology Technician
• Provide technical support to customers on telephone, email and through tickets
• Installing and maintenance operating system, software and antiviruses.
• Experienced in operating in a dynamic, fast-paced environment
• Experienced in configuration and troubleshooting of software problems
• Working directly with database tables to change or correct entered data using Microsoft SQL Server
Khazar Informatic Co. (June 2011 – March 2012)
IT Assistant
• Able to quickly diagnose and fix problems and open a computer and replace defective components.
• Knowledge of Virus and Spyware removal techniques and various antivirus software.
• Installing operating system, software, antiviruses and patches
• Able to set up and maintain user PCs with Analyze and troubleshoot software issues
EDUCATION & TRAINING
• Sep 2007- June 2011
Bachelor of Information Technology Engineering - Payam Noor University, Astane, Iran
• Oct 2010- Sep 2012
Certificate of Networking (MCITP) – Hiva Institute, Rasht, Iran
• Nov 2011- Feb 2012
Certificate of Database (Microsoft SQL Server) - Kadoos Institute, Rasht, Iran
• Sep 2008- Feb 2009
Certificate of Networking (Elementary Level) - Kadoos Institute, Rasht, Iran
• Dec 2007- March 2008
Web Programming With HTML – Kadoos Institute, Rasht, Iran
LANGUAGE SKILLS
• Farsi (Persian) : Native
• Arabic : Intermediate
INTRESTS
In my profession, I really interested in latest technologies in computer networks and related issues especially wireless
networks. I like to have enough time to learn new technologies and use them in my job. I enjoy surfing internet for
everything especially new technologies. Reading various books, playing sports such as volleyball, cycling,
mountaineering, swimming and listening to music are my favorites too.
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