Customer Service Pharmacy

(Issam Kasmieh.

**** ****** **

Houston, TX *****

Phone: 281-***-****

Cell: 713-***-****

E-mail: ********@*****.***

Objectives

. To obtain pharmacy tech position that will offer me the opportunity

to utilize my immeasurable knowledge and experience to assist with

preparing medication, sustain patients' satisfaction, and maintain

good relationship with patients, all of which will result in

maintaining strong reputation in performance and customer satisfaction

of the pharmacy team.

Summary & Skills

. Successfully passed the US Board of Pharmacy FPGEE (Foreign Pharmacy

Graduate Equivalency Examination) - Bachelor of Pharmacy &

Pharmaceutical Chemistry earned from University of Damascus.

. Texas state certified Pharmacy Tech. CPhT.

. Vast experience in both hospital and retail environment. Experienced

in preparing topical, intravenous, oral, and other forms of

medication.

. Strong mathematical skills for computing ratios, fractions, and

percentages of total.

. Great customer service skills. reword as best in customer service in

Walgreens store for December 2013.

. Solid computer skills in Windows, Word, Excel and Internet based

application. Strong knowledge in operating pharmacy applications and

systems.

Experience

Customer service Associate & pharmacy tech

Walgreens store in 1960 west (current).

For 2 year maintain the high level of customer. With the best customer

satisfaction 5/5 by Walgreens scale

Pharmacy Tech CPhT

Kroger pharmacy

. Maintain the highest level of customer/patient satisfaction at all

times.

. Prepare patients' medication by compounding, counting, pouring, and

other preparation methods.

. Provide the Kroger pharmacy chain with complete flexibility by

assisting numerous Kroger pharmacy locations in need of additional

pharmacy-tech assistance; including those locations requiring strong

experience to process high volume and work-load.

. Package and label medication based on prescription instructions.

. Update patients' information and ensure patients' records are

accurate; this information includes current medication, allergies, and

other vital information.

. Validate insurance coverage and eligibility related to patient's

needs. Validate authorization of refill prescriptions with the

prescribing doctor.

Pharmacy Tech CPhT

CVS Pharmacy (March 1999 -2010)

& ECKERD pharmacy

. Prepare compound medication for patients; including creams, ointment,

suspensions, lotions, and other prescribed compounds.

. Prepare patient's medication by counting, pouring, and other

preparation methods.

. Package and label medication based on prescription instructions.

. Update patients' information and ensure patients' records are

accurate; this information includes current medication, allergies, and

other vital information.

. Validate insurance coverage and eligibility related to patient's

needs. Validate authorization of refill prescriptions with the

prescribing doctor.

. Maintain inventory and ensure that medication is properly stocked and

stored in the pharmacy.

. Answer phone calls from patients or customers regarding pharmacy

operation and status of prescription preparation, refills, and other

questions.

. Perform transactions which may include, cash, credit card, and check

handling.

. Maintain the highest level of customer/patient satisfaction at all

times.

Pharmacist

Red Cross Hospital (1990 -1998)

Medical Center. Damascus, Syria

. Fully managed the operation of the hospital pharmacy.

. Trained and supervised pharmacy staff including its technicians and

assistants -responsible of the staffing of the pharmacy.

. Reviewed prescription orders submitted by hospital physicians and

doctors.

. Supervised the preparation of medication and made sure all medication

is dispensed properly for both inpatient and outpatient orders.

. Prepared medication requiring different administration including

intravenous, oral, topical, and others route of administration.

. Improved pharmacy inventory to reduce waste and dramatically minimize

back orders.

. Successfully handled high volumes and coordinated pharmacy services

and its output to effectively fulfill the hospital needs.

Education

. Bachelor of Pharmacy & Pharmaceutical Chemistry earned from University

of Damascus.

. Completed the US Board of Pharmacy FPGEE (Foreign Pharmacy Graduate

Equivalency Examination.)

. Pharmacy Tech Certification & Registered pharmacy technician in TX.

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