Technical Support Customer

Sascha Benders

Help Desk Analyst, Team Lead of Polycom and Jenny Craig

Newport News, VA

********@*******.*** - 757-***-****

To pursue a career as a skilled computer repair technician that offers a challenging position that utilizes my

technical, organizational, communication, and multitasking skills.

WORK EXPERIENCE

Help Desk Analyst, Team Lead of Polycom and Jenny Craig

Widepoint - Hampton, VA - July 2011 to August 2014

Administration, troubleshooting and maintained corporate cell phone equipment in a call center environment.

Providing excellent end user technical support for Android, Windows, Blackberry, and Flip phone devices.

Resolved billing errors, adding and removing user requested service features.

System Administrator

Broadband Hospitality - Boardman, OH - December 2009 to June 2011

Administration, troubleshooting and maintenance of Hotel servers, assuring and satisfying guest internet

connectivity at all times. Provided expert support for IT networks, software and hardware. Utilized problem

solving and optimum trouble shooting abilities developed by management.

Loss Prevention Associate

Kmart - Warren, OH - April 2006 to February 2007

Responsible for monitoring the security and safety of employees and customers in and around store grounds.

Managed inventory control, keeping the company's losses at a record breaking low.

Technical Support Representative

WEST Corporation - Niles, OH - January 2005 to December 2006

Troubleshot, repaired, and maintained residential Dish Network equipment in a call center environment. This

provided a 92% connection uptime guaranty to the customer by working closely with other departments within

the company to ensure customer satisfaction.

Expertise

• WANs & LANs

• Technical Support

• Various Applications

• Active Directory

• Team building - leadership

• Network Administration

• Problem solving

• Trouble shooting

• Security

EDUCATION

Bachelors of Applied Science in Computer Systems Engineering

DeVry University

2013 to Present

Associate of Applied Science in Information Systems Engineering

National College - Youngstown, OH

November 2009

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