Customer Service Sales

**** ** ** ******* **, Pleasant Valley, MO *****•816-***-****•****.*****.***@*****.***

D ave B lank

P rofessional S ummary

Accomplished sales, customer service and operations manager for multiple corporate owned retail locations for nine years and running.

Adaptable to challenge and change in a fast paced environment. Excellent written and verbal communication with exceptional human

relations skills. Rapidly adapted and exceled in the beverage industry by reducing loss and increasing profit in the businesses I am a part

of.

E xperience

January, 2004 to March, 2014 Sprint Kansas City, MO

S ales M anager

Implemented processes to exceed company compliance expectations

Promote and motivate team to achieve sales excellence

Increased sales and customer satisfaction at nine different locations

Specialized in developing current and future store managers

Encouraged employees to follow policy and human resource guidelines

Reduced employee turnover rate with coaching and mediating

O perations M anager

Excelled at the back office operations of the store

Efficiently merchandised store

Took a comprehensive approach in the training of new hires

Professionally handled customer escalations

Monitored daily progress of team and overall store performance

Georgie D’s Liquor and Deli

May, 2011 to present Pleasant Valley, MO

A ssistant M anager

Basic customer service and register processes

Controlled inventory profit and loss. Created beer and liquor orders to suit purchasing and traffic trends

Maintained a food prep area that was compliant with the State Public Health Department and maximized profit with the delicious daily

made deli sandwiches

Mustang Sally’s Bar and Grill

August, 2011 to present Pleasant Valley, MO

B ar O perations M anager

Responsible for monitoring and controlling liquor costs per bottle and all other inventory profit and loss margins on the bar side of the

business

Responsible for expanding the bar’s beer selection by over thirty beers over the course of three years

Created beer and liquor orders to suit purchasing trends

E ducation

Summer 2012 Central Missouri State University

Completed Dale Carnegie Certification

2000 – 2001 Lincoln University Jefferson City, MO

R eferences

Available upon request

Contact this candidate