Customer Service Sales

SAM K ABRAHAM

Contact: 009*********** ~ E-Mail: **************@*****.***

An IATA/FIATA, DGR, CISCM & CISCP Certified from IPSCMI, USA, Certified Logistics

Consultant from IPSCMI, USA.

Qualified & Experienced Management Professional with specialization in Freight Forwarding, Logistics &

Supply Chain Management, having fifteen years diversified experience in Cargo Handling / Air Freight /

Sea Freight / Air to Air, Transshipments / Sea- Air Operations / Jebel Ali FZE Operations/Calogi / E-

Clearance/Mirsal I& II/ Marketing and Flight Handling.

Seeking managerial level assignments in Export & Import Functions/ Commercial Operations/ Supply Chain Management

with an organisation of repute.

PROFILE SUMMARY

Nearly 15 years of experience (India & UAE) in Supply Chain Management, Export & Import Functions, Logistics and Commercial

Operations

Proven abilities in interfacing with customers along with project cargo agents, local & international counterparts for handling

shipments & export related activities

Significant experience in streamlining business processes, defining continuous improvement processes and implementing

procedures & service standards for attaining business excellence

Valued contributor towards proficiently handling customers’ concerns, meeting targets/deadlines, handling export documentation

works with full proficiency & accuracy as well as adhering to the key performance indicators – KPIs

Deft in selecting appropriate mode of transport for attaining reasonable transportation costs and ensuring damage-free transit, in

coordination with shipping lines, forwarders & transporters

Effective communicator with exceptional negotiation, problem solving & interpersonal skills

CORE COMPETENCIES

Coordinating with shipping lines, forwarders and transporters; selecting mode

of transport for attaining reasonable transportation costs & ensuring damage-

free transit; monitoring dispatch of finished goods without delay

Monitoring Ocean Export/Import and customs inspections for export/Import

FCL & LCL shipment

Developing MIS reports of inward/ outward logistics & export shipment

reports to apprise customers of the routine activities

Coordinating with JAFZA Customs, FZE Authorities, EHS Department, DP

World, management team, accounts team, sales team and transporters for

smooth operations of the branch

Imparting training and mentoring performance of team members for

maintaining excellence in the service operations

Managing customer service operations, rendering quality services & first line

customer support by answering queries & resolving their issues within

minimum TAT

ORGANISATIONAL EXPERIENCE

Since Jan’13 Jacobson Global Logistics Co. LLC, Dubai as Operations Supervisor

Key Result Areas

Leading a team of 5 people responsible for JGL DUBAI’s day to day operations of Ocean Freight &Air Freight Operations. Ocean

Export/Import, Transhipments, Cross trade, Re-export, Exhibition shipments handling, Customs Clearance, E-Clearance and all

related activities in department, Co-ordination with local customers and overseas agents, Management Team, Sales Team,

Accounts Team, Transporters, Local customs and overseas counterparts for smooth operation of the department. Reporting to the

Managing Director.

Jan’09 – Dec’12 Al Areej Group LLC- Dubai, UAE as Logistics & Marketing In-charge

Key Result Areas

Supervised a team of staff responsible for day-to-day operations

Involved in interacting with new overseas/local clients, coordinating with sales team, developing new business and handling

operations team for day-to-day logistics activities

Jul’05 – Dec’08 Liberty Logistics LLC-Dubai, UAE

Growth Path:

Jul’05 – Jan’07 Operations Supervisor

Feb’07 – Dec’08 Supervisor

Key Result Areas

As Supervisor

Handled a team of 15 members and involved in day-to-day operations like Ocean Export/Import, FZE Transfer, Fze Air Export,

container stuffing/Unstuffing, shipment movements in/out from w/house and maintaining stock report

As Operations Supervisor

Spearheaded a team of 10 members and handled day-to-day operations like Cross trade, Re-export, Exhibition shipments

handling, Customs Clearance, E-Clearance and all related activities in department

Involved in preparing quotation for local customers and overseas agents, coordination with other departments, management team,

sales team, accounts team, transporters, local customs and overseas counterparts for smooth operation of the department

Apr’02 - Jun’05 Total Freight International LLC-Dubai, UAE as Branch in Charge

Key Result Areas

Efficiently managed day-to-day air freight movements both air exports & imports, air-to-air, sea air, re-export shipments, customs

clearance, customer service and space booking

Successfully liaised with airlines, DNATA, local customs and overseas counterparts

ACADEMIC TRAININGS

Undergone following training:

o Supervisory Skills Development Programme conducted by NAFL, Dubai

o Customer Service Management, conducted by NAFL, Dubai

o FLOTILLA, Multi user Shipping Software

o Occupational Safety, Health administration (OSHA) USA Certificate approved by UAE Ministry

o Ware House Management System

PROFESSIONAL AND ACADEMIC QUALIFICATIONS

BA (Political Science) from Kerala University in 1990

International Air Cargo Rating Diploma Advanced (Module-I): IATA-FIATA, Geneva

CISCM FROM IPSCMI, USA

CISCP FROM IPSCMI,USA

Certified Logistics Consultant, from IPSCMI,USA

Dangerous Goods Regulations: Skyline College, Sharjah, U.A.E

Airline &Travel Agency Management: Institute of Travel Tourism Studies, Trivandrum, and Kerala, India

Airline Reservation: Multidata, Trivandrum, and Kerala, India

IT SKILLS

Well versed with WMS-Warehouse Management System, Flottilla- Multi User Shipping Software and Internet Applications

FLIGHTS ATTENDED

Ramp: involved in supervision of unloading and loading of cargo, baggage, mail in passenger aircrafts of A310, A320, A330

Monitored unloading and loading of cargo in freighter aircrafts of class AN12, AN08, TU154

ASSOCIATIONS & MEMBERSHIPS

Toast Masters International, Blue Ocean Academy Toastmasters (Boat Club) - Chapter Founder Member (www.toastmasters.org)

Blue Ocean Academy Supply Chain & Purchasing Forum – Founder Member & Excom Member

PERSONAL DETAILS

7th January 1970

Date of Birth :

Address : Dubai, UAE

Languages Known : English/Hindi/Malayalam/Tamil

Location Preference : UAE

Gender : Male

Religion : Christian

Marital Status : Married

Driving License : United Arab Emirates & India

Visa Status : Residence Visa- Transferable

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