Customer Service Representative

Angela Daniels

White Plains, NY

***********@*****.*** - 914-***-****

WORK EXPERIENCE

Customer Service Representative

ABB Optical Group - Hawthorne, NY - October 2011 to Present

Responsibilities

Handle all prescriptions for contact lenses and eyeglasses

Handle multiple calls and doctor order pick ups for patient prescriptions

Process multiple faxed orders placed for patients for direct delivery to home addresses

Work one on one with sales department to ensure fast delivery of orders

Work one on one with managers, reps and lab techs for proper production of eyeglasses

Give consultation to accounts to ensure proper prescription is ordered

Track orders and troubleshoot any problems account may incur

Reception coverage daily (file, fax account maintenance forms, order supplies, phone coverage, sorting/

distributing mail and maintain an extensive department list)

Skills Used

Microsoft Outlook, Excel, faxing, reception, handling a large call volume

Front End Collection Specialist

Cavalry Portfolio Services, LLC - Valhalla, NY - September 2010 to September 2011

Responsibilities

Maintained a high level of confidentiality and code of ethics

Negotiated credit extensions when necessary and advised customers of strategies for debt repayment

Arranged for debt repayment or established repayment schedules, based on customers' financial situations

Traced delinquent customers to new addresses by obtaining credit bureau reports

Located and monitored overdue accounts, using computers and a variety of automated systems

Skills Used

Excel, Outlook, Word, use of a multi-line phone, fax machine

EDUCATION

B.A. in Communications

St Augustin e's College - Raleigh, NC

2002 to 2006

SKILLS

Microsoft word, powerpoint, outlook,excel

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