Customer Service Information Technology
Resume:
MICHAEL ANTHONY HARRIS
Rocky Mount, NC 27801
************@*****.***
OBJECTIVE:
Information Technology professional with over 22 years experience in Customer Service,
Leadership, and Administrative Management seeking a career opportunity, while making
significant contributions to the success of my employer. Willing to relocate to the
Raleigh/Durham area.
EMPLOYMENT:
Alphanumeric Systems Inc. Raleigh, North Carolina
COMPUTER SYSTEMS TECHNICIAN
Orange County Lenovo PC/Laptop Deployment Hillsborough, NC.
Assisted in the deployment of 102 Lenovo PCs/Laptops 7-31-2014 – 8-19-2014
Migrated data from old workstations to new workstations
Installed business applications
Mapped standalone and network printers and scanners
Troubleshot hardware/software issues
UNC Physician’s Network EPIC Go LIVE Hardware/Software Support Raleigh, NC.
Provided hardware, and software support 6-16-2014 – 7-11-2014
Hardware and software installation
Application and peripheral troubleshooting
Four Oaks, NC
4-1-2014 – 5-30-2014
Four Oaks Bank Windows 7 Migration Project
Built and migrated over 90 desktop computers
Installed operating system and all service packs
Installed business software and updates
Assigned computer name, added to domain, and moved computer to appropriate OU
Added users to the local administrative group
Assigned computer static IP address
Installed appropriate local/network printers
Deployed computers to bank employees
Troubleshot system/software issues
Greenville, NC.
2-10-14 – 2- 28 /2014
DSM Windows 7 Migration Project
Assisted in the migration of 300 desktop/laptop computers
Staged and deployed systems using the USMT
Replaced hardware and software
Troubleshot any issues
Independent Contractor (eBryIT) Greenville, NC.
6-2-2014 – 6-13-2014
COMPUTER SYSTEMS TECHNICIAN
East Carolina University DELL Computer Rollout
Assisted in the de-install and install of 290 desktop/laptop computers
Performed data migration from old computer to new computer
Installed standalone/network printers and scanners
Independent Contractor North Carolina
COMPUTER SYSTEMS TECHNICIAN 4/2013 - Present
Hertford County School System DELL Laptop Project (eBryIT) 9-23 – 10-3, 10-17/2013)
Assisted in imaging 450 Laptops using Symantec Ghost software
Activated software and joined laptops to the domain
Ran scripting configuration on laptops
Tagged laptops for equipment accountability
Built 15 laptop charging and storage carts
Bank of America HP Tablet Project (Barbeau Enterprises/Insight) (8-12, 8-13/2013)
Installed Cisco Wireless Access Points
Connected networking cables from patch panel to switch
Verified connectivity with command center
East Carolina University DELL Computer Rollout (eBryIT) (5-28 – 6-7/2013)
Assisted in the de-installation of 211 old PCs/Laptops
Assisted in the installation and setup of 211 new PCs/Laptops
Performed data migration from Windows XP to Windows 7
Installed standalone and network printers
Regis Hair Salon Point of Sale (POS) Upgrade (Barbeau Enterprises) (4-2 – 5-24/2013)
Tested new POS for functionality prior to installation
Disassembled existing POS system, Credit Card Terminal, and Inventory Scanner
Installed new ELO POS system/Software Setup
Installed/Setup Inventory Scanner/CCT
Performed technology and internet networking site surveys
Identified available power sources for installation of POS equipment
Marked locations for equipment and cabling installation
Troubleshot connectivity issues
Holden Temporaries Goldsboro News-Argus Goldsboro, NC
9/2008 – 8/2010
DISTRICT SALES MANAGER
Responsible for sales, service, distribution and collections
Assisted in maintaining business and home delivery routes
Recruited, trained, maintained distribution force
Coordinated carrier activities to provide seamless newspaper delivery
Provided timely information to customer service representatives
Administered subscriber collections and independent contractor payments
EDUCATION:
ECPI University, Raleigh, NC Graduate: Aug 2014
B.S. in IT/Network Security Magna Cum Laude/GPA: 3.85
ITT Technical Institute, Cary, NC Graduate: December 2012
College of Information Technology Highest Honors/GPA: 3.90
A.S. in IT/Computer Network Systems
MILITARY:
US Air Force, Various locations
E-7, Master Sergeant/Administrative Management 1980-2003
Retired/Honorable Discharge
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