Customer Service Representative

G L O R I A Y E O

#***-*** ********* ***

******@*****.***

Sault Ste. Marie, ON,

P6B 6G4 Phone: 705-***-****

EXPERIENCE

**** - **** ***** ******** ******** District School Board

Principal

Holy Angels Learning Centre

Provided alternate choices for completing Ontario Secondary School

Diploma (OSSD)for teens and adults through Prior Learning and

Assessment courses, Independent Learning courses, Maturity Credits,

Co op Credits

Liaised with Ministry of Training, Colleges and Universities to assist

students to enter Ontario Youth Apprenticeship Program (OYAP),

Dual Credit Program

Offered Literacy and Basic Skills Program to adults needing life skills

Student Success Leader

Worked with Ministry of Education and Huron Superior CDSB to

implement Student Success initiatives

Organized workshops for Teachers and Principals to support the

Student Success program within the DSB

Teacher

Elementary and Secondary Schools

Primary Special Education – Language Development for Primary

students

Grades 2 to 8 – French as a Second Language

Grades 9 OAC Visual Arts Chairperson on the Art Department

Grades 9 to 12 Business English, Parenting, Social Science

Set up training workshops for teachers, principals as Student Success

Leader

1980 - 1985 Sears

Trainer, Customer Service Representative, Retail Sales

Trained new employees on the ABCs of Selling, terminal training

Handled returns, complaints, set up deliveries for big ticket items

Worked on the floor in various departments such children’s wear, toys,

jewellery, cash

1969 - 1970 Sault Ste. Marie District School Board

Teacher

Grades 1 and 2

1968 - 1969 Dryden District School Board

Teacher

Grade 2

EDUCATION

2000 Ontario College of Teachers

Principals’ Qualification Program, Parts 1 and 2

1986 Laurentian University

Bachelor of Education

Bachelor of Arts (Psychology)

Graduated with Carl J. Sanders award for highest marks for a part time

student

1986 to 1999 Laurentian University, Nipissing College, York University

Additional Qualification (AQ) courses including French as a Second

Language, Drama, Special Education Specialist, Visual Arts Specialist,

Senior Qualifications

1968 Lakehead Teachers’ College

Primary, Junior, Intermediate Qualifications

REFERENCES

References available on request

2

Contact this candidate