Customer Service Representative

OUMAR SAMBA DIALLO

ASCIS, BSCIS, MSCIS,

*** ********** *****, ******, ******* Canada L1K2J5

Tel: 647-***-****, Email: *********@*****.**

COMPUTER INFORMATION SYSTEMS

Computer programming / Communication & relations / Network management/Information

technology

Detail oriented individual with strong analytical skills. Always focussed on getting the work done

efficiently. Adept at identifying errors, omissions and discrepancies in complex databases,

computer programs, network management systems and information technology systems. Self

motivated team player with finely honed relationship management skills. Thrives in challenging

environments that demand astute judgement and resourceful problem solving talents. Client

focused leader, and problem solver with success creating and strategies implementing skills to

increase revenues, productivity, efficiency, and cost performance.

CORE STRENGTHS

Computer systems (Windows, Spreadsheet Analysis People skills

Unix)

Microsoft Office Programs Customer Service Programming

Database systems Leadership & Team Building Conflict Resolution

IT Analysis Process Coordination and Facilitation Skills

Execution

Networking management Workflow Documentation

(TCP/IP)

IT Project Management

Directed Research Project

WORK RELATED EXPERIENCE

Innovative vision July/2014 to Present

North York, Ontario, Canada

Bilingual Customer service representative

• Responsible for inbound called, email from customers.

• Working in a very fast spaced area self motivated team player.

All ways focus and analyst about what the customers are looking for, and order taking.

•

Very good analytical skills and customer service.

•

Bank of development of Mali Bamako Mali Dec/ 2011 to Dec/ 2013

Assistant manager Computer Network Management.

Responsible for the network in providing technical support, systems planning and network

•

implementation for all aspects of the Bank IT systems.

Oumar Samba Diallo Page 2

Responsible for the deployment, monitoring, maintenance, development, upgrade, and

•

support of IT systems, including networks, servers, PCs, operating systems, and associated

hardware. Including VTP, LAN/WAN.

• Responsible for network security protocol analysis using security auditing software

packages.

• Responsible for the Infrastructure protocol HTTP, HTTPS, SMTP, FTP, TCP/IP, DNS,

SNMP and VoIP, DHCP, VLAN, VPN, WLAN and copper and fiber standards.

• A successful track record of continuous process improvement.

• Responsible for Protocols and Interfaces: ATM, SONET etc

• Part of the team for communication and log tracking reporting.

Pizza Zorbas May/2006 to Nov/2011

Baltimore, Maryland, USA

Computer technical support

• Responsible for the computer network maintenance system from the servers and router

including switches, Internet access, troubleshooting, and responsible to make sure the hardware

and software are running well. The responsibility to manage risk and security and network

issues the Firewall, Cisco routers.

• Operating Systems: Windows NT 98/XP Windows NT2000/XP, Windows NT2008.

• Citrix, ITIL help desk.

ACADEMIC PROFESSIONAL EXPERIENCE

PROGRAMMING LABS AND OVER CLASSES – With Instructor Assistance 2004/2006

BALTIMORE CITY COMMUNITY COLLEGE, Baltimore, MD/ STRAYER UNIVERSITY,

Baltimore, MD

Completed multiple programming laboratory sessions with instructors’ assistance… The

experiences drawn from the lab practices in this degree granting education institution allowed me

to develop a

deeper understanding of programming languages, computer systems and information systems

theories.

LANGUAGES SPOKEN

English and French

EDUCATION

MASTER’S DEGREE OF SCIENCE – COMPUTER INFORMATION SYSTEMS

(Computer Networking Management)

STRAYER UNIVERSITY, Baltimore, MD, USA, 08/2011

BACHELOR’S DEGREE OF SCIENCE IN COMPUTER INFORMATION SYSTEMS

(Computer Programming)

STRAYER UNIVERSITY, Baltimore, MD, USA, 08/2009

Oumar Samba Diallo Page 3

ASSOCIATE DEGREE OF SCIENCE IN COMPUTER INFORMATION SYSTEMS

BALTIMORE CITY COMMUNITY COLLEGE, Baltimore, MD, USA, 12/2006

Note: Degrees, References and any others information are available upon request

Contact this candidate