Customer Service Data Entry

Sarah Hansford **** South Treat Avenue Tucson, Arizona 85713 Primary Phone 520-***-**** Email: ***********@*****.***

Job Objective: Administrative Professional/Data Entry

Experience

**/**** ******t APAC Customer Services, Inc., Tucson, AZ Member Services Representative, Rick Busch, 520-***-****

Provide customer service to Express Scripts members. Order medications, discuss billing, price medications and review pharmacy benefits. Transfer to Certified Pharmacy Technicians to answer questions regarding medication side effects and use of medications. Take payments for mail order accounts.

08/2004 08/2006 Citi Cards, Tucson, AZ Customer Service/Sales, Heidi Bondi, 520-***-****

Provide customer assistance in a call center setting. Answer Sears Credit Card account inquiries and offer various account programs to insure customer satisfaction.

02/2004 08/2004 Spherion RainBird Corporation, Tucson, AZ Technical Support Representative, Amy Firkus, 520-***-**** or Anjanette DeCoudreaux, 520-***-****

Provide technical support to RainBird Sprinkler customers by programming timers and troubleshooting problems with faulty irrigation systems. Provide referral services to select contractors and distributors in their area for further assistance.

11/2003 02/2004 Spherion America Online, Inc., Tucson, AZ Customer Service/Sales, Greg Cox 520-***-****

Provide customer assistance in a call center setting. Answer account inquiries and provide incentives to insure customer satisfaction.

07/2001 11/2003 Stuart Allan & Associates, Tucson, AZ Sales Support and Data Entry, Bernadette Romero, 520-***-****

Perform data entry and provide a wide variety of office skills, including faxing, word processing and filing paperwork for the collection accounts unit.

01/2001 06/2001 Merry Maids, Tucson, AZ Lead Housekeeper, Travis Sutterley, 520-***-****

Drive to customer's home and clean according to specific instructions. Did any extra duties requested by the customer. Keep track of all cleaning supplies to be returned at the end of the day.

06/2000 12/2000 Intuit, Inc., Tucson, AZ Customer Support Representative, Andy Fernandez, 520-***-****

Provide assistance to customers of Quicken in a call center setting. Answer questions about customer's software, navigate customer through the program and refer customers to Technical Support when necessary. Provide sales of products to new and existing customers.

01/2000 06/2000 Diamond Shamrock, Tucson, AZ Cashier, Diane Walker, 520-***-****

Cashier for gas and other convenience store items. Stock coolers, ice and shelved items and keep store clean.

07/1999 01/2000 AFNI, Inc., Tucson, AZ Customer Service Representative, Beth Smith, 520-***-****

Provide customer service to GTE Pre Paid Wireless customers in a call center setting. Assist with technical issues with customer's cellular telephone. Sell pre paid minute cards to customer and assisted with adding the minutes to customer's cellular telephone.

Education

Santa Rita High School, May 1999, Tucson, AZ General Studies

University of Phoenix, 2005 2006, Tucson, AZ First year student for BA/BS IT

Skills

Windows 98 XP, MS Word, Excel, Microsoft Outlook, IEX TotalView, Peoplesoft, Powerpoint, Type 70 80 WPM, 10 Key by touch, can use fax machine, copy machine, cash handling experience, credit card knowledge, mail order pharmacy and frequent internet user.

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