Customer Service High School

Trevonda Gill

***** ********* **. ***.***

Roseville Michigan 48066

Contact # 1-313-***-****

*******@*****.***

OBJECTIVE:

To obtain the knowledge of the business to further enhance the

growth and profits of the operations. To utilize my motivation,

skills and hard work to advance in the companies future.

EDUCATION:

Northwestern High School Detroit, MI

Obtained a Diploma in General Education

Graduation Date 6/11/1997

SKILLS / QUALIFICATION

. Customer -oriented

. Fast and efficient service worker

. Able to work without supervision

. Dedicated team player/hard worker

. Able to Organize and multi-task

. Detail cleaner

. Loyal and honest

. Able to train/develop leadership

. Control budget and make profit

. Performance management

. Problem Solving

EMPLOYMENT:

General Manager,

Wendy's Restaurant Southfield, MI

4/26/02 -12/31/13

--Greeted customer and provided excellent customer service

experience

--Handled large amounts of currency and credit card transactions

quickly and accurately

-- Strictly followed all company policies and procedures when

handling cash, security, inventory, labor, food safety,

ordering and receiving, hiring, interviewing, scheduling and

orientations.

--Trained/cross-trained/developed crew and management team

thoroughly.

--Promptly and empathetically handled quest concerns and

complaints

-- Built loyal clientele through friendly interactions and

consistent appreciation.

--Demonstrated integrity, honesty, professionalism and positive

behavior while interacting with guest and team members.

--Maintained/controlled budgets in all areas of operations to

grow profits for the company.

--Achieved and consistently maintained A level of operations

through leadership, dedication, organization, cleanliness and

system usage.

REFERENCE:

References are available upon request.

Contact this candidate