Customer Service Manager
Resume:
MICHAEL T. DiMENTO
Marlton, NJ 08053
Career Objective: I have a successful career of retail management
experiences that includes store level operations to multi-unit
responsibilities. I have been recognized for my excellent people skills,
merchandising creativity and superior customer service skills. I am
interested in pursuing new management opportunities with a company that is
a leader in its retail space and offers career growth.
Over 20 years of senior management operations experience, personnel
training and development
Profit and loss responsibilities at both store level and across multiple
business units
Annual operations and capital budget planning
Proficiencies in recruiting and hiring, and staff development
Retail merchandising, inventory control and extensive customer service
skills
Experienced in new business ventures
AutoZone: STORE MANAGER September 2011 - February 2013
Responsible for all retail/sales/operations for AutoZone single-store
location
Manage a team of 12 store employees plus commercial drivers
Inventory control and shrink management
Profit-Loss management and budgeting
WakeFern Inc.; SHOPRITE SUPER STORES February 2005 - March 2009
Assistant Store Manager for regional superstore chain.
Responsible for daily store operations with average weekly retail sales
of $960,000.
Direct supervision of 9 department managers and oversight of 200 store
employees
Total sales floor 66,000 SF
Store shrink goal achieved 0.65%
Worked directly with store level department managers in accomplishing
department objectives through a team-based approach to success.
Experienced in team-member training and staff development.
SUPERVALU Inc; SAVE-A-LOT FOOD STORES November 1991 - January 2005
District Operations Manager 1993 - 2005.
Operations responsibility for 9 retail locations with average weekly
sales of $171,000 per store
Average store employee count of 24 per store
Average sales floor 22,000 SF per store
Store shrink goal achieved 0.90%
Responsible for direct supervision for a team of 9 store managers.
Retail Store Manager 1991 - 1993
Responsible for day to day operations and management of large-volume
supermarket.
IGA SUPERMARKET; 1977 - 1991
Store Manager for regional chain of independently owned supermarkets.
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