Human Resources Management

RANDAL S. JACOBS

**************@*****.*** 609-***-****

HUMAN RESOURCES EXECUTIVE

An accomplished human resources executive with over 15 years' experience in

human resources and management with expertise in organizational

development, strategic planning, performance management, policies and

procedures development, client relations and human resources capital

management planning. Recognized for meticulous attention to detail,

unwavering focus on program objectives, efficiencies, cost savings, goal

achievement and customer satisfaction. Particularly adept in managing

multiple projects, departments and motivating a diverse staff.

EDUCATION

Master of Science (MS), Human Resources Management, Summa cum Laude

Thomas Edison State College, School of Business, Trenton, NJ

Bachelor of Business Administration (BBA), Business Management

University of Massachusetts (UMASS), Business School of Management,

Amherst, MA

CERTIFICATIONS

Masters Certificate in Human Resources Management- Thomas Edison State

College, School of Business

SPHR- Senior Professional in Human Resources Certification (in process) -

Society for Human Resources Management

PHR- Professional in Human Resources Certification- Society for Human

Resources Management

H.R. Management Professional Education Program- State of N.J., Human

Resources Development Institute

PROFESSIONAL EXPERIENCE

Personnel Manager - County of Mercer (MCIA), Mercer County, NJ

08/2004- 01/2014

This managerial position included sole responsibility and accountability

for the entire HR function and Personnel Administration. Expertise includes

developing strategies for multiple departments, motivating cross-cultural

teams to increase performance and creating a culture of success under a

variety of conditions. Proven ability to create and deliver solutions that

meet corporate objectives tied to business performance. Accomplishments

include: the implementation of ESS/HRIS systems; FSA programs; updating

employee manual, job descriptions, policies and procedures; reduced workers

comp claims by 80 percent through implementation of safety initiatives and

employee training; effectively represented the organization in claims,

litigation and regulatory agency matters, resulting in no losses; increased

retention and productivity by reducing turnover by 75 percent. In-depth

knowledge and proven ability to excel in the following core areas:

* Benefits Administration * Workforce Planning * Labor Relations and

Negotiations

* Compensation and Classification * Training and Development * Safety and

Risk Management

* Organizational Development * Customer Relations * Records and Leave

Management

* Employee Performance * Dispute Resolution * Claims Administration

General Manager - Sports World Recreation Complex, Hamilton, NJ

08/2002- 08/2004

Served as director of business operations for sports and entertainment

facility. Responsibilities included front reception administration,

development and implementation of daily activities and events, set

strategic goals and objectives to increase employee performance, increase

revenue and maintain high level of customer satisfaction. Areas of

responsibility included:

* Budget Admin/Reconciliation * Workforce Planning * Staffing/Event

Scheduling * Inventory Control * Guest Relations

Supervisor (Spa, Activities and Recreation) - Boca Raton Resort and Club,

Boca Raton, FL 09/2000- 06/2002

Planned, organized and supervised activities, programs and events for

members and guests. Administration of 5-star Spa daily operations, front

reception and guest services team ensuring proper sequence of service to

maximize the financial performance of the Spa. Maximized total guest

satisfaction, optimal spa experience and exceptional service excellence.

Manager (Activities and Recreation) - Royal Vista Beach Resort, Fort

Lauderdale, FL 09/1997- 08/2000

Managed Activities Department and overall operations including planning and

development of a diversified recreation program for members and guests.

Responsible for providing exceptional guest services, workforce planning,

training and development, event management, setting strategic goals and

objectives, budget management and conflict resolution.

PROFESSIONAL DEVELOPMENT AND AFFILIATIONS

Development and Training Committee Member - County of Mercer, Trenton, NJ

Workplace Safety Captain, CPR Certified - Mercer County Health and Safety

Committee

Certified Trainer, Workplace Policies - Diversity, Safety, Ethics, Anti-

Harassment and Discrimination

Parks and Recreation Committee Member - Hamilton Township, NJ

Society for Human Resources Management (SHRM) and American Payroll

Association (APA)

UMASS Alumni Association, UMASS NCAA Division I Athletic Association, TESC

Alumni Association

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