Customer Service Sales

**** *. **** ***, ******, IL *****•708-***-****•*******.********@*****.***

Gessele Flores

Objective

Seeking to work in an environment that will challenge me, while allowing me to contribute to the continued

growth and success of the organization; and to obtain a position that will provide me the ability to apply my

sales and work experience.

E xperience

August 2011- Present

Deb Shops Inc. North Riverside, IL

Assistant Manager

Deal with any inquiries, complaints and monitor customer service

Organizing and supervising the sales team

Meet store monthly targets

Sept. 2009- May 2010

Morton College Cicero, IL

R eceptionist

Operating a computer system and switchboard

Answering all incoming calls and re-routing them to relevant parties

Scheduling student appointments

Seasonal 2008-2009

Liberty Tax Berwyn, IL

Tax Preparer

Prepared federal and multi-state individual tax returns in accordance with federal and state law

Provided excellent customer service by resolving customer general income tax questions

Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum

Skills

Productivity software: Microsoft Office Word, Excel & Power Point

Bilingual: Spanish and English

Loss prevention

E ducation

Aug 2011- Dec 2013

Northeastern Illinois University Chicago, IL

Bachelor of science General Business Administration

President – Business and Management Club

Aug 2008- May 2010 Morton College Cicero,

IL

Associates in Arts

R eferences

References available upon request

Contact this candidate