Customer Service Manager

Heather Marshall

*** ******, ****** **, *****

(M) 818-***-****

CERTIFICATIONS AND SYSTEMS

• Food Handlers card

• TIPS Certified

• ALOHA, Micros, Dinerware POS

• Certified Bartender

• STAR Certified

• On call bartender for private parties.

HOSPITALITY EXPERIENCE

CLAIM JUMPER COSTA MESA, CA

BARTENDER/COCKTAIL SERVER 2009 to Current

• Highly skilled in the art of mixing, garnishing and the serving of drinks.

• In-depth understanding of serving food and attending to the customers’ needs

• Comprehensive knowledge of drink inventories, mechanics and pricing.

• Substantial knowledge of controlling guest checks and securing proper payment

• Ability to promote new food items with an emphasis on exceeding expected quotas and wait times

• Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools

CHI CHI PIZZA NORTHRIDGE, CA

SERVER 2006-2007

• Demonstrated skills in greeting customers, presenting menus,

taking food orders and expediting them through the kitchen

• In-depth understanding of serving food and attending to the customers’ needs

• Able to cash out customers, clear and clean tables and wash dishes

• Substantial knowledge of controlling guest checks and securing proper payment

• Able to perform general preparation work under the supervision of the restaurant manager

• Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools

CUSTOMER SERVICE EXPERIENCE

BALLY TOTAL FITNESS CHATSWORTH, CA

LEAD TRAINER 2007-2009

Provide personalized fitness services as tailored to meet or exceed the needs of client expectation. Demonstrate a comprehensive understating of nutritional values and benefits.

Cross-sell fitness packages and services.

EDUCATIONAL EXPERIENCE

MOORPARK COLLEGE MOORPARK, CA

ASSOCIATE OF SCIENCE DEGREE COMPLETED

PROFESSIONAL REFERENCES

Available upon request.

Contact this candidate