Administrative Assistant/ Customer Service

Location:

Posted:

September 04, 2014

Melissa Cota

**** * ***** ** • Apt **B • Plainfield, NJ 07062

***********@*******.***

OBJECTIVE STATEMENT

To obtain an administrative assistant position where my diverse business and technical skills can contribute to the success and growth of

the organization

COMPUTER AND LANGUAGE SKILLS

• Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher

• Operating Systems: Windows (all versions), Mac OS X

• Learns new software applications quickly

• Types 50 WPM and excellent 10 key calculator skills

• Fluent in Spanish

EDUCATION AND TRAINING

Union County College, Cranford, NJ

Associate of Arts, Business, 2013

EMPLOYMENT EXPERIENCE

Stafford Communications New Providence, NJ 07/2012 - 03/2014

Administrative Assistant/Customer Service Representative

• Assisted current and prospect consumers’ inquiries via phone, email and letters

• Prepared daily contact reports and monthly fulfillment reports with Excel spreadsheets and other PC-based tools

• Maintained office supply inventory and processed monthly orders

• Trained new hires while following company policies and guidelines

Joule Staffing-Dept. of Health and Senior Services Edison, NJ 06/2009 - 09/2010

Administrative Assistant

• Referred complicated or non-routine inquiries to appropriate medical staff

• Assisted with the screening and processing of patient enrollments in State approved long-term care facilities

• Managed a variety of clerical functions in a high-volume office, such as answer phones and direct incoming calls.

• Processed and distributed daily mail

Wachovia Securities Westfield, NJ 11/2008 - 05/2009

Jr. Administrative Assistant

• Provided basic administrative support such as answering telephones, taking messages and ordering meals

• Assisted walk-in customers and directed them to appropriate department (loan servicing, investments, small business

services).

• Managed filing and recordkeeping for business office and coordinated inventory.

• Used company’s database to assist clients inquiries regarding their investment accounts

REFERENCES

References and Transcripts Available By Request