Customer Service Account Executive

Ericka B. Hughes

●Cell: 662-***-**** ●*********@*******.*** ●

Ericka B. Hughes

Mobile: 662-***-****

*********@*******.***

Education

University of Memphis, Memphis, TN Aug 2008-May 2013

B.A. English

Objective:

To obtain progression and production in a working environment that will allow me to acquire a position with a

successful company; where I can best utilize my professional customer service.

Qualifications/Skill

• PC Literate: Windows 2003, 2007, 2010, Microsoft Office Word, Excel, PowerPoint, Outlook

• Able to type approximately 40+ wpm, 10 key adding machine; can operate copiers and scanners ; Customer

Service

• History with working with accounts receivable and accounts payable

• Proven history of self-motivation and eagerness to take on new responsibilities

• Dedicated and hardworking person who has the ability to function effectively as a team player and work

efficiently

Experience

Telerx Memphis, TN 04/2014-Present

Processing specialist

• Opening, sorting, processing and distributing incoming mail

• Data entry (hard copy applications and supplement document)

• Scanning submitted applications and supplements

• Document verification using propriety software

• Quality control of hard copy forms vs. online forms

Comcast Call Center Memphis, TN ` 08/2013-04/2014

Customer Account Executive

• Answer telephone inquiries on products, and services

• Resolved problems of customers

• Maintain a thorough knowledge of all products and services

• Demonstrate ability to log all notes and follow up on information accurately

• Able to make credit card transactions via phone

• Provide record of managing and tracking of customer’s orders

ServiceMaster Memphis, TN (part-time, in school) 08/2012-01/2013

Janitorial Assistance

• Performed janitorial duties which included:

o Pulling trash, dusting, vacuuming cubicles of office buildings

• Make sure that the employees had a nice and comfortable work area

Rainbow Apparel Memphis, TN 03/20012-08/2012

Cashier

• Trained mentored and monitored new employees

• Provided prompt, efficient and professional service to customers

• Monitored merchandise presentation, stock replenishment and inventory

• Greeted and assisted customers with purchases in friendly and courteous manner

• Received/processed payments by cash, check, credit cards, vouchers, and automatic debts

Ericka B. Hughes

●Cell: 662-***-**** ●*********@*******.*** ●

References:

Kerri Williams (Processing Specialist)

Telerx 901-***-**** 1 yr acquainted

Lydia Holt (Customer Care Specialist)

Bassett 901-***-**** 2 yrs acquainted

Darnell Washington (Counselor)

Shelby County 901-***-**** 2 yrs acquainted

Contact this candidate