Customer Service Assistant

Melissa M. Gustafson

*** ********** ****** *********, ** 01605 . 508-***-**** .

*******.**********@*****.***

EDUCATION Worcester State University, Worcester, MA

Bachelor of Science Degree

Major in Communication Science and Disorders

Date of Graduation: May 2013

G.P.A 3.414/4.0

RELEVENT

EXPERIENCE Digital Federal Credit Union

Marlborough, MA

Mortgage Collection Agent May

2014-Present

. Collected on accounts while following Consumer

Financial Protection Bureau guidelines

. Compiled portfolios on past due mortgages to refer to

foreclosure

. Completed financial reports that are reviewed by the

supervisors of the credit union

Consumer Collection Agent

September 2013-April 2014

. Decreased delinquency and provided financial wellness

through inbound and outbound calls, emails, and

voicemails

. Provided quality customer service while assisting

members who experience financial hardships

. Skiptraced accounts with outdated contact information

to locate members

Precision Testing Laboratories

Southbridge, MA Laboratory Assistant

June 2011-September 2011

. Disposed of certain waste materials while dealing with

biohazards

. Kept patient information and testing results

confidential while using extreme security measures

. Conducted drug testing using special equipment

Paxton Sports Centre

Paxton, MA Youth Counselor

July 2010-May 2011

. Provided child care for children ages 3 weeks to 12

years

. Assisted school-aged children with homework

. Supervised children while swimming, requiring CPR

certification

. Handled several children with behavioral issues, and/or

special needs

. Coordinated children's games, sports, and activities

Western New England College

Springfield, MA Assistant to the Dean

September 2008-May

2010

. Entered data for applicants seeking a job at the

college

. Answered phones, took messages, and directed visitors

. Filed confidential information including budgets,

professor contracts, and applications

ADDITIONAL

EXPERIENCE Big Y

Worcester, MA

Cashier

2011-2013

. Handled money during transactions

. Provided excellent customer service

. Stocked and replaced products

. Trained other employees on the cash register

Dairy Queen

Spencer, MA

Crew Member

2008-2010

. Served customers and cleaned work station

. Trained new employees

SPECIAL SKILLS Microsoft Word, PowerPoint, Excel

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