Gloria Trevino **** Kiam St.
Houston, TX *****
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******.*******@****.***.***
Education
Master of Architecture 2011-2014
The University of Texas at Arlington, Arlington, TX
Bachelor of Science in Architecture Overall GPA: 3.2 2008-2011
The University of Texas at Arlington, Arlington, TX
Core classes
University of Houston, Houston, TX 2004-2008
Finance
John H. Reagan High School, Houston, TX 2004
Experience
Lowe's McKinney, TX
Customer Service Representative ll February 2014- July 2014
• Worked in all departments learning each t rade and assisted with project management.(Plumbing, paint, garden)
• Read plans for projects, familiar wi th the computer systems and machines to make paint, cut wood, blinds, pipes
Home Depot Euless, TX
Customer Service Associate March 2013- September 2013
• Service desk duties, data entry, checkouts
• Provides customer service by assisting customers at entry points.
Irving Independent School District Irving, TX
Math Avid Tutor (Lady Bird Johnson Middle School) September 2011- May 2012
• Facili tates questioning and interaction between the students.
• Mentoring students towards college readiness.
• Perform tasks in overall classroom functions.
• Responsibili ties consisted of tracking and monitoring student participation, grading, fil ing, and courtesy calls to
parents.
• Providing an effective learning environment.
Smart Financial Credit Union (SFCU) Houston, TX
Member Services Representative (Call Center) March 2007- January 2008
• Account Management
• Received incoming and outgoing calls by members, departments and Credit Union branches to ensure quality
assistance.
• Responsibili ties consisted of handling documents, fil ing, faxing, and responding to member and employee e-mails.
• Raised number of members through competitive sales and resolved problems in a high volume work environment.
Smart Financial Credit Union (SFCU) Houston, TX
Operations support Temp August 2006- September 2006
• Brought the credit unions documentation back on t rack
• Duties: Mail, scanning, fil ing, boxing, receptionist duties.
EZ Loan Money Services Houston, TX
Customer Services Representative February 2005- January 2006
• Set up a new store, maintained store, and audited files done by other employees. Tracked customer’s a.c.h. returns
a nd loan status.
• Serviced customers by distributing loans, managed accounts, performed courtesy calls, raised loan balance, handled
s tore funds, bought supplies, and marketed.
• Contributed and achieved the company’s objective of expanding.
Smart Financial Credit Union (SFCU) Houston, TX
Finance Intern July 2003- May 2004
• Duties: Mail, scanning, fil ing, boxing, receptionist duties.
Skills
Gloria Trevino 6001 Kiam St.
Houston, TX 77007
******.**********@*****.***
******.*******@****.***.***
• Business skills: M icrosoft office, Cisco phone system, switchboard and receptionist experience, data entry, leadership
a nd team building, can type 59 wpm.
• Archi tecture skills: Proficient in AutoCAD, Sketch up, Photoshop, drafting, visual and logical analysis, drawing,
modeling, data interpretation, project management, rendering, sketching, woodworking, painting, structures, design
a nd construction, urban planning
• Affiliation and honors: Member of American Institu te of Architects, Project Grad scholar, Texas Scholar, UTA
A lumni Scholar.
• Language Skills: English and Spanish
Gloria Trevino 6001 Kiam St.
Houston, TX 77007
******.**********@*****.***
******.*******@****.***.***
References
Bill Boswell: Associate Professor of Architecture
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John McDermott: Professor of Architecture
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Rita Martinez: Architecture Colleague
Michael Buckley: Professor of Landscape Urbanism