Customer Service Sales

Location:

Posted:

September 04, 2014

Pawel Kalwa

London, Ontario, N*X4M2

*****.***@*****.***

Education

Fanshawe College of Applied Arts and Technology, London, Ontario

Electrical Engineering Technician (Accelerated)

(Graduated May 2012)

Experience

TD Canada Trust. Phone Specialist (June 2014 – Present)

Evaluate customers’ needs and preferences, and aid them in selecting banking products and services.

Required to meet specific metrics and goals in the form of sales revenue, customer satisfaction and

service time.

Promote products, offers and services to prospective clients.

Committed to maintaining an exceptional customer service experience and professional company image.

Keyence Canada Inc. Application Product Specialist (April 2013 – March 2014)

Handled technical support for vision, laser and microscope systems for all of Canada.

Performed onsite training and demonstrated company equipment to clients.

Remotely resolved issues customers were experiencing with Keyence and corresponding third party

hardware.

Provided application testing for sales representatives, accompanied by test reports to summarize

application feasibility.

Demonstrated Keyence Technology at tradeshows and exhibitions to prospective clients.

Created demo equipment for sales representatives to better advertise Keyence technology.

Was responsible for administrative tasks pertaining to procuring equipment, recording repairs, and

ensuring equipment shipped accordingly.

Key Capabilities

Capable of working efficiently in a fast paced, team-oriented environment, as well as individually with

minimal supervision.

Proficient with Microsoft Word, Excel and Outlook.

Strong interpersonal and communication skills.

Trilingual (English, French and Polish).

References Available upon Request