Customer Service Life Insurance
Resume:
AMBER CHAPMAN
Roanoke, TX 76262
**************@*****.***
OBJECTIVE:
Seeking a long-term opportunity for growth in the insurance industry in a fast-paced,
professional business environment. Desire to work with established, reputable company that
provides maximum income potential to their dedicated agents.
STRENGTHS:
• Exceptional organizational and planning skills
• Tremendous focus in high-stress situations
• Strong communication and interpersonal skills
• Excellent customer service skills with a strong work ethic
• Ability to prioritize and see “big picture”
• Strength in multi-tasking in busy environments
• Experience dealing with difficult clients and conflict resolution
EXPERIENCE:
New York Life Insurance Company November 2013 – Present
2535 E Southlake Blvd, Suite 140 Agent
Southlake, TX 76092
• Licensed agent selling all General Lines products
• Responsible for all prospecting, selling & marketing duties
• Completed extensive training program covering variety of products
Copeland’s Restaurant June 2012 – February 2013
1400 Plaza Place Bartender/Server/Barista
Southlake, TX 76092
• Weekend Bartender to mid-to-high volume Hilton Hotel bar
• All nighttime server responsibilities
• Solely responsible (during my shift) for retail coffee shop (Starbucks) within Hilton Hotel
Lobby (transitioned to coffee shop during pregnancy)
Clarke’s Irish Pub June 2010 – May 2012
840 1st Street Server
Miami Beach, FL 33139 Assigned to Train New Hires
• Server trainer at a well-known neighborhood pub
• Small dining room with a strong sense of team work
• Specialized focus on small batch beer and wine
• Responsible for private parties and events for high-end customers
Amber Chapman
Resume – Page Two
The Cheesecake Factory April 2009 – May 2010
1440 Plaza Place Server
Southlake, TX 76092 Assigned to Train New Hires
• Focused on turning tables at a rapid pace for higher profitability
• Cocktail server in demanding, high-volume bar area
Buffalo Wild Wings October 2005 – April 2009
1524 William D. Tate Ave Server
Grapevine, TX 76051 Promoted to Cocktail Server
Promoted t Bartender
Assigned to Train New Hires
• Bartender and cocktail server in an informal dining atmosphere
• Traveling Service Trainer assisting in opening new stores
• Fast-paced environment
Diamond Loch Apartments, No. Richland Hills TX 2001
Ticknor Terrace Apartments, Grapevine TX 2006
• Responsible for all aspects of property management for complexes
• Handled entire apartment leasing processes from working with prospective tenants to
preparing lease documents
• Office administration, filing, phone work, reporting and marketing
EDUCATION:
• Tarrant County College (Course of Study – Academics) – 34 hours
• Art Institute of Dallas (Course of Study – Graphic Design) – 21 hours
• Educating Hands, Massage Therapy School (Course of Study – Kinesiology, Palpation,
Human Anatomy & Physiology) – 45 hours
COMPUTER SKILLS:
• Microsoft Word, Excel, Outlook, Power Point
• Adobe
• Leasing Program Software
• Internet Marketing & Search Engine Optimization Training
REFERENCES AVAILABLE UPON REQUEST
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