Customer Service Sales
Resume:
MILDRED CHEW **** Buffalo Hide St.
Las Vegas, NV 89118
Phone: 702-***-****
SUMMARY OF QUALIFICATIONS
• Excellent Customer Service Skills
• Excellent Money Handling and Cashiering Skills
• Skilled at Conflict Resolution and Working with Difficult Customers
• Proven Ability to Work Independently and Without Direct Supervision
• Trained on Handling Dangerous/Hazardous Materials
• Able to Lift Up to 75 lbs. of Weight Unassisted
• Disciplined Self-Starter
• Computer literate
• Adaptable to Change
• Trained on Forklift Operations
• Experienced Working Assembly Line Production
• Good Organizational Skills
• Effective Communicator
• Goal Focused
• Trained on Point of Sale Terminals
• Detail oriented and conscientious
• Team player with a great attitude!
• Spanish Conversational Skills
• Willing to learn more, quickly!
SIGNIFICANT ACCOMPLISHMENTS
• Successfully diffused several highly agitated customer service situations, benefiting both customer and
company.
• Managed all activities relating to the successful running of a computer operations center on all shifts.
• Maintained productivity quotas when working assembly line productions.
• Served as foster parent for emotionally troubled children while working full time.
WORK EXPERIENCE
1979 – 1991
Cigna (formerly Equitable Life Assurance Company). 300 Morrison Avenue, Easton, PA. Computer Operator. Ran
computer backups. Monitored computer systems. Restored systems if shut downs occurred. Scheduled and managed
print jobs, job executions. Took corrective actions when needed. Maintained logs. Worked independent of direct
supervision.
1992 – 1993
International Women’s Association (IWA). Sullivan Trail, Easton, PA. Computer Operator. Ran computer backups.
Monitored computer systems. Restored systems if shut downs occurred. Scheduled and managed print jobs, job
executions. Took corrective actions when needed. Maintained logs. Worked independent of direct supervision.
1993 – 1994
Hyman Company. 833 North 13th Street, Allentown, PA. Computer Operator. Ran computer backups. Monitored
computer systems. Restored systems if shut downs occurred. Scheduled and managed print jobs, job executions.
Took corrective actions when needed. Maintained logs. Worked independent of direct supervision.
1994 – 2000
Journal of Commerce. Phillipsburg, NJ. Senior Computer Operator. Ran computer backups. Monitored computer
systems. Restored systems if shut downs occurred. Scheduled and managed print jobs, job executions. Took
corrective actions when needed. Worked independent of direct supervision. Responsible for directing and leading the
work of other Computer Operators. Maintained logs and records. Advised management of problems and steps taken to
correct problems. Implemented new procedures.
1997 – 2004
Federal Express. 126 N. Commerce Street. Bethlehem, PA. Customer Service Agent and Handler. Assisted customers
with package processing and tracking issues. Resolved customer complaints and problems. Cashier and point of
sales experience. Reconciliation of cash drawers and deposits. Data entry. Managed customer accounts. Used
computer tools and internet to assist customers.
2004 - 2004
Pier One Imports, 4443 South Mont Way, Bethlehem, PA Sales Associate. Assisted customers with inquiries and
merchandise. Placed special orders for customers. Cashiering experience. Stocked and inventoried merchandise.
2004 - 2005
Allied Temporary Services, 752 Union Blvd, Allentown, PA Assembly Line Leader. Worked line operations in the
assembly of electronic components. Filed customer work order requests and corresponding paperwork. Restocked
inventory items and responsible for reordering inventory. Processed inventory requests from other line workers.
2006 - 2012
Medco, Annie Oakley Drive, Henderson, NV Customer Service Agent. Provided customers information concerning their
prescription drug plans. Processed customers prescription requests. Skilled on medical software used in the
processing of prescriptions.
References available upon request.
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