Customer Service Assistant

Athena Ballard

*************@*****.***

• •

*** ****** ****** ********, ** 11216 347-***-****

Clients liaison and service professional with 10 years of experience providing optimum levels of service to both internal and external

customers, combined with a high level of organizational talents, outstanding communication skills and resolving issues.

EXPERIENCE

NIA Community Services Network (NEG) Project Assistant 04/ 13-10/13

• Networked with community, church and church and school leaders, as well as benevolent organizations, police precincts and

community boards in targeted areas to help identify eligible community members.

• Preformed outreach and conduct needs assessments in target areas

• Offer assistance for individuals who need to identify the benefits and services available to them.

• Helped with related paperwork and completion of forms to provide referrals for community members.

Precious Flower Day Care Brooklyn New York Child Care Provider 09/ 12-10/13

• Uphold secure surroundings based on security standards set by the program, and fire drills and safety procedures.

• Selected activities and books, filing, phones, updating client list, ordering supplies, setting up appointments

• Provide children with nutritional meals and snacks while encouraging healthy eating habits.

• Develop and implement curriculum for children according to age, while providing attention for each child.

GAP, Inc. Manhattan, New York Floor Store Manager/ Stock Supervisor 09/ 95-07/11

• Delegated and supervised Sales Associate, tasks, work schedule and training of 12 sales associates.

• Established outstanding relationship with customers that played key role in 5-year, 20% increased despite tough economic.

• Facilitated project scope, goals and deliverables that support business goals in collaboration with senior management.

• Effectively communicate project expectations, schedules, standard situations and deadlines to team members in a timely and

clear fashion.

Verizon (Verizon Reads) Public Affairs/ Event Program Assistant Seasonal 10/02-01/03

• Updated Web Page for Seasons Reading Campaign and created spreadsheets to monitor program activities.

• Served as liaison for 32 of VERIZON locations and facilitated with the grand opening for the VERIZON plus store.

• Assisted in meeting the business objectives for lead generation from seminars to special events.

• Managed the event operations – event sponsors, facility selection, contracting, pricing, transportation, etc.

NYC Professional Development Consortium Program Assistant 09/00-10/02

• Coordinated the logistics for internal and external conference and the coordination for upcoming workshops

• Handled ordering office supplies, purchasing of company equipment as needed.

• Organized project materials for workshops, Travel and Hotel Arrangements, and ordering food

• Maintained Literacy Assistant Center (LAC); Reviewed and distributed incoming and outgoing correspondence, materials,

inquiries or complaints, publications, regulations, and directives for in-house library.

NYC Dep’t of Employment/ Mayoral Commission Dep’t Community Liaison/Field Supervisor 03/95-09/00

• Assisted with ground breaking program for Pro’s and Con’s in the betterment of the Y.E.S. Mayoral Program.

• Counseled students in interviewing techniques, assisted youths/ adolescents between ages 14-21.

• Provided administrative support including students reports, data entry and retrieving and logging all phone calls.

• Ordered, secured and managed program supplies, signing off O/T sheets and equipment as needed.

EDUCATION:

Department of Employment training:

Staff Evaluation Training Work Based Learning for Youth

Trained for field operations Customer Service Writing and Communication

Trained for auditing timecards Service Works-Private Industry Council Customer Service

Scholastic Book Fare Training Alliance Capital training in strategies on interviewing techniques

Colony South Brooklyn Houses, Brooklyn, NY Course: Administration `

New York City Technical College, Brooklyn, NY Course: Marketing Management

SKILLS: Type, Microsoft Office Word, Outlook, Excel. Cash Register, Filing Alpha and Numeric

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