Customer Service High School
Resume:
SALHA JARROUD
****-**** ****** ** ***** DR., OTTAWA, ON K2C3J8
************@*******.***
Summary:
• Organized and detail oriented with strong troubleshooting and problem solving
skills
• Maintains high standards of confidentiality and strong work ethics
• Excellent costumer service and interpersonal skills
• Entrepreneurial spirit- able to deliver results in a high pressure deadline driven
environment
• Ability to communicate effectively with decision makers
• Strong organizational skills accompanied by flexibility to quickly adapt in a
dynamic business environment
• Works collaboratively in a strong team environment with the ability to work
independently without supervision
• Process strong administrative skills with the ability to navigate through variety of
computer systems quickly
• Proven ability to prioritize and handle multiple tasks
• Genuine desire to achieve, excel, and evolve
Education:
B.Sc. Honors in Biopharmaceutical Science June 2011
(Major - Medicinal Chemistry)
University of Ottawa
Faculty of Science
Ottawa, Ontario
Work Experience
-Pharmacy assistant January 2012- December 2012
Alsawary Pharmacy
Tripoli, Libya
-Student teacher -grade 10 January 2012- September 2012
Souk-Al-Akhamis High School for Girls
Alkums, Libya
Other Experience:
-The Ottawa Hospital July 2014- present
Patient Ambassador at the Cancer Centre – General Campus
Ottawa, Ontario
Responsibilities:
Provide comfort, support and information to patients of the Cancer Centre and
their families
Greet patients and provide an immediate source of information and navigational
support for patients, families and other visitors to the Caner Centre
-Ottawa South East Community Center October 2013-present
Volunteered at the Chronic Disease Risk Assessment Project (CD-RAP)
Program coordinator: Zianeb Al-Kutoby; This initiative is supported by the Champlain
Diabetes Regional Coordination Centre (RCC) and the Champlain LHIN
Responsibilities:
Assist with initial planning and organization of the events
Directing clients to different stations during the event
Facilitate participant registration at events
Taking height, weight, and waist measurements of clients
Measuring the Body Mass Index (BMI) of the clients
Assisting in blood sugar testing using blood glucose meter
Hand out health promotion materials to participants assist with CANRISK questioner
at the event
-Shift supervisor volunteer at the Ottawa Food bank December 2012-
present
Ottawa, Ontario
Responsibilities:
Conduct intake interviews and process clients to receive food
File client paperwork and tracking statistical information and recording in a
computer database.
Answering phones and taking message
Provide excellent customer service
Assign tasks to volunteers
Work with a team in bagging food items to clients at the food bank
Deliver food to clients’ homes when needed
Mark food items and stock shelves for distribution as needed
Assist with supervising, directing, and instruction of volunteers at food bank
Other Education:
Preparatory year of Medicine September 2003-August 2004
AL-Margeb University
Faculty of Medicine
Alkhums, Libya
Other Skills:
Computer: Knowledge of PC and Macintosh formats: Word, Excel, and
PowerPoint
Languages: Fluent in Arabic and English, Basic Knowledge of French
Contact this candidate