Customer Service technician

Location:

Posted:

September 04, 2014

Jahmal Edwards

Email: *********@*****.***

OBJECTIVE:

Certified Computer/Networking Technician A+, graduate of the Cisco Academy pursuing CCNA/CCNA

Wireless certifications and Mobile Application Development certification

PROFESSIONAL SKILLS:

Customer Service, Customer Retention, Audio/Video Production, Digital Design/Environment Implementation,

Computer consultant, virus removal, software installation, hardware installation, mobile device repair, Mobile,

Remote, Terrestrial Broadcasting production, Budget Development

EXPERIENCE:

K Force Consultant Technology 2014 2nd Team leader - Completed mass computer installation East Cleveland

School District (prepared computers for PXE imaging, disassembled older model computers, installed new

machines, cable management, team orientation)

Lake Media Entertainment 2009 – current A/V installation, computer consultation, multimedia design and

promotion, event planning, mobile smart device repair

PBS Idea Center 2008 – A/V production, broadcasting (internship)

Greater Cleveland Rib Cook Off 2008 – Audio/DiscJock

SNG Graphics – Promotion, Event Planning, A/V installation and setup, graphics design, promotion

Hiram College Radio (WHRM)/Television – Online radio/television broadcasting (creation/implementation),

studio design, programming creator, community liaison, dics jock, video personality

Program Familiarity: Microsoft Office Suite, Sony Vegas, Adobe, FruityLoops, Virtual DJ, Virus Removal

Programs (AVD, Norton, Kaspersky), Windows Environment (XP, Vista, 7, 8), Cool Edit, ClockworkMod

EDUCATION:

Network Security Specialist/Cisco Academy 2014 earned Comp TIA certification, and CCNA/CCNA

WIRELESS Candidate. Skills learned include Hardware/software installation, network/IT design, computer

troubleshooting, computer assembly/repair

Ohio Center for Broadcasting 2007-2008 Degree: Broadcasting - Broadcasting techniques, a/v production,

lighting techniques, a/v editing, board operator, sound checking

Hiram College 2002-2007 Major: Communications/History online radio/television creation, design, and

implementation, campus liaison, event planning, promotion, Communication Theory