Network Technician and HelpDesk Administrator

Jonathan A. Norman

*** ****** ***** #**** *********, CA 95678, Cell: 760-***-****

********.******@****.***

Summary

A Skilled Network Technician and HelpDesk Administrator currently

possessing an Active Security Clearance. In addition to my proficient

technical and analytic skills, I possess excellent interpersonal and

communication skills and 7+ years of applicable Field Knowledge.

Active Security Clearance

Excellent personal relations and communication skills

Experienced at instructing personnel with regard to technical subject

matter

Comfortable as a team player as well as working independently

Accomplished at working in a help desk environment including remote

administration, handling service requests

Skills

Training Junior And Senior Personnel In Equipment Use And Usage Of

Computers And Data Systems To Enhance and Engage Their Ability To Complete

All Assigned Duties.

Helping with individuals, as well as section overall impact concerning

imminent, impending changes and leading a Successful transition, with

information on the given and required solution.

Serves As The Subject Matter Expert In The Specialty Area Of

Telecommunications Systems, Software And Hardware Resident, Server Support,

End User Devices, Distribution Mission Equipment, Switches, Routers,

Wireless, And RFID At All Sites.

Have Experience With Copper And Fiber Optic Network Media Types. This

Includes Troubleshooting,

Installing and Terminating CAT5 Cables As well As Performing Basic Fiber

Optic Cable, Cable Troubleshooting directly related experience in network

administration and support.

Knowledge and Support Experience With Windows 7 A+, Windows XP, Windows

2003, Windows Servers 2003 and 2008, Microsoft Outlook 2003 and 2008,

LAN/WAN, Cisco Networking and Routing Procedures, Active Directory, Command

Post of the Future.

Software and System Troubleshooting and Support.

Technical Support and Training to End-Users.

Guidance and Work Leadership to Less-Experienced Technicians,

Maintains Current Knowledge Of Relevant Technology As Assigned.

Customer Contact on Technical and Service Related Problems.

System/Equipment/Specialized Technical Guidance When Needed.

USMC Tactical Communications, Switching and Data Networks.

Cisco and Sun Microsystems.

Analyze And Assess Customers' Service Request And Provide Prompt Technical

Solutions.

Utilize Trouble Ticketing Software For Opening/Closing Tickets In A Timely

And Appropriate Manner.

Contact And Effectively Communicate With Users By Telephone, Electronic

Communications, Or In Person.

Provide technical support for customers assigned to remote locations.

Perform Software and Hardware Upgrades and Installations Involving Multiple

Microcomputers Configured For Desktop, Portable, and Server Operations,

Network Operations

Participates In Special Projects As Required.

Analyzes, Administers And Maintains Voice, Video, And/or Data

Communications Networks.

Manage The Usage And Performance Of Voice, Video And/or Data Communications

Networks.

Employment History

Softtek Integrated Systems, Roseville, CA

System Administrator/Software Stress Tester at Hewlett-Packard Roseville,

CA

Software Stress Test Engineer

04/2013 - 06/2014

Previously employed as a System administrator/ Software Stress Tester. The

r involves administration and control of a Local Area Network (LAN),

Testing of Software Features in currently deployed as well as newly

introduced devices and current devices. along with assisting Various Staff

with expertise, customer service and support with technical and analytic

understanding of Networking, Security Procedures and Data Systems which

helped achieved specified weekly goals. Installed and Administered Radius

Servers, Exchange Server 2008, Windows 7, Ubuntu, CentOs and a Compiled

Custom Linux Kernel.

Administration of Networks and Network Devices and Peripherals

Installations and repair of Servers, PC's Switches and Routers

Testing of Networks, Network Devices and associated software

Technical support of Remote Sites and Local Personnel

Administration of user accounts and devices

Trained Junior and Senior personnel to facilitate and remedy immediate

problems

Volt Management Corp., Orange, CA

System Administrator at Naval Hospital Twenty-nine Palms, CA and Branch

Locations

CHCS/AHLTA System Administrator

07/2012 - 04/2013

Previously employed as a System administrator for CHCS and AHLTA. The Role

involved supporting Operating forces as well as Hospital Staff with

expertise, customer service and support with technical and analytic

understanding of Networking, Security Procedures and C4S Systems. My tasks

include the administration of accounts for access to multiple functions for

hospital staff and patients, the mitigation, migration and replacement of

Servers and associated devices. As well as provide expertise and assistance

to all staff as needed.

Administration of AHLTA/CHCS user accounts and devices

Technical support of Remote Sites and Local Personnel

Configured, installed and repaired switches and routers

CTCA, Greater Los Angeles Area, CA

COC Field Support Engineer

06/2011 - 04/2012

Previously employed as Field Support Engineer- New Equipment Training (NET)

Trainer. The Role involved Mentoring and Training Operating Forces in the

usage, operation, repair and administration of the Combat Operations

Center. As well as to support Operating Forces with technical and analytic

instruction during training on the Combat Operation Center (COC), Command

Post of the Future (CPOF) and other C4S Systems, PCs, Server, Monitors and

all associated software and hardware including generators and HVAC systems.

Technical support of Remote Sites and Local Personnel

Administration of user accounts and devices

Trained Junior and Senior personnel to facilitate and remedy immediate

problems

United States Marine Corps, Twenty nine Palms, CA 92277

Data Systems Technician

05/2009 -06/2011

Worked as customer service and support, specific duties are to receive and

resolve all trouble calls involving software support and hardware failures

for local and remote users. Provide assistance to hundreds of users daily

and update local Remedy v7 trouble tickets on a daily basis, install,

replace and recovery of PC's, Laptops and Desktops as well the maintenance,

care of servers, routers and switches.

Technical support of Remote Sites and Local Personnel

Administration of user accounts and devices

Trained Junior and Senior personnel to facilitate and remedy immediate

problems

United States Marine Corps, Twenty nine Palms, CA 92277

Defense Message System Specialist

01/2009 - 05/2009

In my role as a Defense Message Systems Specialist, specific duties were to

operate and configure the Local and Area control centers (LCC/ACC) in

support of the Local Operating forces. Monitored changes to the system and

assisted in the creation of user accounts, assisted in the planning of unit

messages released while maintaining servers, PC's and peripherals.

Technical support of Remote Sites and Local Personnel

Configured, installed and repaired Switches and Routers

United States Marine Corps, Twenty nine Palms, CA 92277

Tactical Data Network Operator

09/2006 -01/ 2009

Experience as a Network Operator and Systems Repair, specific duties

include the application and repair programs and creation of Local Area

Networks (LAN), along with the repair of network paths and creation of user

accounts and also assisted in advising supervisors on recent changes to the

network architecture, the creation of network procedures to include ACLs,

Disaster Recovery Plans and System Redundancy Procedures.

Technical support of Remote Sites and Local Personnel

Configured, installed and repaired Switches and Routers

Improved procedures for Disaster Recovery and System Redundancy

United States Marine Corps, Twenty nine Palms, CA 92277

Tactical Network Specialist

04/2006 - 09/2006

Experience as a Basic Computer Operator and creator of basic documents,

installed industry-related programs and network architecture models.

Formal and Supplementary Industry Training

AHLTA, July 2012

Composite Health Care System, July 2012

Innovative Thinking, April 2011

Continuous Process Improvement: Lean Six Sigma Yellow Belt Training, April

2011

DC100 Introduction to Voice/Data Cabling Systems, 2010

DC110 Data Center Design Best Practices, 2010

Marine Corps Course: KDB, IOS V1 SYSTEMS ADMINISTRATORS COURSE 4.0.1.0,

2007

Marine Corps Course: 809 Recruit Training Master, 2006

Marine Corps Course: BNH, Tactical Network Specialist, 2006

Support Wide Area Network Training (SWAN) Course, 2007

Ground-Based Operational Surveillance System (G-BOSS) Refresher Course,

2008

Combat Operations Center Training, 2008

Awards/ Achievements

Meritorious Mast, Awarded in 2007

For diligence and attentiveness to the Local Area Network (LAN) controlled

by Regimental Combat Team 7 in support of Operation Iraqi freedom.

Iraqi Campaign Medal, Awarded 2007, 2009

For duties as a Tactical Data Network Technician involving classified and

unclassified information in support of Operation Iraqi Freedom.

Sea Service Deployment Medal, Awarded in 2007, 2008

For deployment to the Country of Iraq in support of Operation Iraqi

Freedom.

Letter of Appreciation, Awarded in 2010

For Community outreach and participation and support at the Marine Corps

Air Ground Combat Center General's Car Show and Local Community Support.

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