Customer Service Representative

Romeo Dixon

**** ******* *****

Virginia Beach, VA 23462

254-***-****

************@*****.***

Technical Skills

• Programming Languages – C, C++, SQL, HTML, XHTML, CSS

• Database Systems – Visual Studio (2010), MySQL, Eclipse

• Software/Applications – Adobe (Photoshop / Dreamweaver / Illustrator / Flash / InDesign /

Premier / After Effects), Notepad ++, Dev C++ (Bloodshed), Visual Basic, Unity 3DS, Microsoft

Office Suite (Word, Excel, PowerPoint, Access, Visio, Outlook)

• Operating Systems – Windows (8/7)

Skills

• Excellent customer service skills and general business knowledge.

• Intermediate to expert knowledge of hardware and software tools.

• Excellent oral, written, and interpersonal communication skills.

Education

ECPI University, Virginia Beach, VA Jan 2012 – Present

Pursuing a B.S. in Computer and Information Science

Concentration in Simulation and Game Programming

Anticipated Graduation Date – September 2014

Key Coursework: Systems Analysis and Design, Programming I & II, Database, Game and Simulation Fundamentals,

Design and Debugging, UNIX Administration, Database Scripting, Object Oriented Programming

Using C#, Simulation and Event Modeling, Computer Applications, Web Client Scripting

ITT Technical Institute, Richmond, VA Dec 2009 – Dec 2011

A.A.S. in Visual Communications

Final GPA – 3.93

Key Coursework: Adobe Creative Suite (Photoshop / Dreamweaver / Illustrator / Flash / InDesign / Premier / After

Effects), Web-Based/Game Animation, Audio/Video Techniques, Storyboarding and Design

Volunteer Experience

United States Army, Fort Lee, VA May 2011 – Dec 2011

Volunteer Artist

• Designed logos and signs to be used for various military facilities and events using Adobe

Creative Suite 3 (Premier/Photoshop/Illustrator/InDesign)

Work Experience

Goodwill Industries International, Inc., Virginia Beach, VA June 2013 – Present

Cashier

• Provided patrons with excellent customer service

• Handled and responsible for cash and credit transactions

Blockbuster, Chester, VA Jan 2010 – Jan 2011

Customer Service Representative

• Gained experience with handling customer disputes

• Interacted with up to 100 customers per day and provided excellent customer service

Hooters, LLC, Chester, VA July 2008 – May 2009

Line Cook / Trainer

• Trained and supervised up to 5 new hires on the kitchen procedures and food standards

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