Medical Assistant

Erica Willis

**** ********** ******

Fayetteville, NC 28314

Cell phone: 910-***-****

E-mail: *************@*******.***

QUALIFICATIONS

Secret Clearance

CPR/BLS Certified

Certified Nursing Assistant

Electronic Health Records (EHR)

Extensive knowledge on Microsoft Office

PROFESSIONAL EXPERIENCE

Karen L. Smith, MD Medical Assistant, Practicum 07/2014 – 10/2014

• Interview patients to obtain medical information and measure their vital signs, weight, and height

• Show patients to examination rooms and prepare them for the physician

• Record patients' medical history, vital statistics and information such as test results in EHR

• Prepare and administer medications as directed by a physician

• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing

• Explain treatment procedures, medications, diets and physicians' instructions to patients

• Operate electrocardiogram (EKG), and other equipment to administer routine diagnostic tests

• Sterilize and clean instruments used in examinations and/or surgeries; maintain clean environment

• Compete urinalysis testing

• Assist in ear irrigations

US Army Systems Administrator/ Help Desk Support 03/2006 – 04/2012

• Provide help desk support to more than 2,000 users

• Perform administration of Windows Sever 2003/2008 Active Directory with Microsoft Exchange

• Create and delete user accounts in Active Directory

• Routinely perform hands on workstation hardware and software repair

• Troubleshoot Windows XP/VISTA/Windows 7 platforms

• Perform destruction of classified material in accordance with AR-380-5, DoDD 8570.1 and Dodd 8570.1-M

• Receive, ship and safeguard over 2,198 individual line items of COMSEC material

• Respond to escalated, complex and high impact user calls in a timely fashion

• Maintain accurate log entries of contact with resolution details and follow up information

• Ensure that the Help Desk operates as a highly professional service that meets the needs of the company

EDUCATION

Miller-Motte College Fayetteville, NC 10/2014

Associate Degree in Applied Science, Medical Assistant

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Medical Terminology Medical Law & Ethics

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Anatomy and Physiology Medical Insurance

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Pharmacology Medical Office Systems

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Emergency Procedures Medical Computer Applications

US Army Fort Gordon, GA

Information Technology Operator Course (2009)

Telecommunication Maintainer Operator Course (2006)

FTCC Fayetteville, NC 08/2005

Certified Nursing Assistant

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