Customer Service Sales
Resume:
K im Gazey
** ***** **. ***********, **. L*C *A3
********@*****.**
Position applied for: Customer Service Agent
Polished, professional customer service rep offering:
• 10 years experience in an outbound call centre, providing
customer support and sales in a promotional advertising industry.
• Several years experience working with the public directly in both
retail and community support.
• Strategic relationship builder.
• Strong oral and written (English) communication skills.
• Able to effectively diffuse customer complaints and solve
problems creatively.
• Proficient in AS/400 and JWALK data entry systems and internet
search engines.
Outbound Business to Business Telesales
R epresentative
10/2004 – 07/2014, Myron Business Gifts:
DUTIES:
Call new, existing and lapsed customers to maintain and update client
accounts. Promote new and effective products specific to
customer need and industry. Create opportunities to up-sell and
cross sell with current product campaigns. Co-ordinate orders with
Shipping, Credit and Art Departments to ensure clients receive
shipments correctly. Effectively handle customer inquiries about
products, services and billing. Tactfully and respectfully direct and
diffuse angry customers and locate resources to rectify order
mistakes and quality issues.
K ey Accomplishments:
• Managed and maintained over 1500 American small to medium
business accounts.
• Helped the company attain consistently high customer service
ratings as determined by after-sales customer surveys.
• Became a “go to” person for new reps for systems and account
management applications.
• Created an effective client base filter manual that was shared
throughout the call centre to help reach and ultimately sell to a
wider client base.
• Consistently scored high on customer service throughout calls.
• Participated in and won several sales incentive programs.
• Participated in WITZ (management training) and Employee Safety
Rights and Responsibilities training.
P roduct Demonstrator
03/2003 – 09/2004, Consumer Concepts Inc.
Deal directly with the public in both small in store product
demonstration and large corporate events. Explain and
demonstrate new and existing consumer products from companies
such as Iams, Pedigree, Adidas, Dove and Procter & Gamble. Set
up visual marketing displays to attract consumer interest. Compile
and record customer interest, inventory and sales.
Key Accomplishments:
• Participated in the Super Dogs Agility Show at the CNE, Iams
Corporate Event at the Toronto Zoo and the Sunnybrook Dog
Walk.
• Consistently impacted customer attitudes of new products
by increasing in store sales of the featured products.
• Recognized for achieving highest sales in the Adidas
Cologne Campaign.
Education:
Centennial College, 1995- CYW Diploma
York University, 1991-1993
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