Quality Assurance Manager
Resume:
BRIAN W. BENN
**** ******* ********* ***** ********, GA 30087
******@*****.*** or **********@***.***
[pic]
Computer Skills:
Languages: Assembly, C, CLIPS, FORTRAN, Motif, Pascal, SQL, Visual
C++
Systems, S/W Packages: AIX, ACT, Brio, Clarify, CCC Harvest, CDETS,
ClearCase, CMVC, DBAccess, DNCS, DTACS, FoxPro, Ghost, HPQC, HP- UX,
Interleaf, IRIX, MS-DOS, MS Excel, Microsoft Access, Oracle, PLSQL
Developer, Essbase, Ethereal, PowerPoint, QAPartner, Rapid SQL,
Rational Rose, RUMBA TN3270Mainframe, Solaris, StarTeam, TeleUse 3.02,
TestDirector, SQL Plus, Windows2000, WindowsNT, WindowsXP, WinRunner,
Wireshark
Hardware: Apollo Domain Workstation, HP-9000, IBM PC, Intergraph
Workstation,
Macintosh, Silicon Graphics Workstation, Sun Sparcstation, Sun
UltraSparc1
Project Management Skills:
. Manage all aspects of various projects throughout the
infrastructure and software
development project lifecycles including project scope, schedule,
resources, quality, and cost
. Translate project requirements into project objectives and tasks
. Develop detailed project schedules, resource plans, status reports
and manage task assignments to project resources
. Interface with all areas affected by the project, including end
user, services organizations, vendors, and implementation partners
. Manage issues affecting project status and ensure timely resolution
. Manage/facilitate successful handoff of product upon completion
Quality Assurance Management Skills:
. Create overall test approach for all features included in release
. Develop test estimates for all phases of software testing paradigm,
by feature when required
. Determine potential risks and develop contingency and mitigation
plans
. Manage defects (creation, tracking, resolution) and test
environment/s
. Manage UAT, third party, group, migration, or certification testing
. Establish entire QA practice from ground up, implementing
methodologies, standards, and procedures
. Conduct peer reviews, mentor personnel, assess individual and
collective performance of team members
. Manage several offshore resources and external QA partners
Work Experience:
Atlanta Housing Authority, Atlanta, GA 10/12-
Present
QA/Release Manager (Business Solutions Team 8/13-Present)
. Responsible for the successful testing, integration, deployment,
and implementation of ALL enterprise applications and
infrastructure solutions
. Manage and facilitate the successful handoff of code from Dev to QA
to UAT to Prod
. Manage and ensure the stability of the QA environment and provide
support to ensure ongoing stabilization of the production
environment
. Manage the creation, execution, and maintenance of test scripts
(functional and performance)
. Manage the integration and interoperability testing, deployment,
and stabilization of all in house applications/solutions and third
party vendors and applications
. Manage ad hoc testing and full scale deployment for all dot
releases/ patches
. Facilitate/support User Acceptance Testing
Senior Systems Integration Engineer (GRC Team 10/12-8/12)
. Provide product and solutions design support to Infrastructure
Engineering, Application Engineering, Architecture and Application
Development
. Develop and maintain strategy and product roadmaps for enterprise
application integrations, including SOA, ESB, EAI, ETL environments
and integration considerations
. Support the iERP program and projects delivery from an
infrastructure and application architecture perspective, ensuring
new technologies are successfully deployed and meet strict
operational acceptance criteria
. Work closely with technical component owners in designing technical
infrastructure, application, and data architecture methodologies
. Provide overall leadership in the areas of SOA Integration
technologies including working directly with application developers
and clients to resolve specific integration issues
. Manage the transformation, delivery, and exchange of data between
both internal and external business systems using both Web services
and ETL batch based data transfers
. Develop the overall plans to initiate and pursue continuous data
quality improvements following an Agile Methodology
TechStar Consulting, Atlanta, GA 1/12 -
9/12
Senior System Integration Engineer (NDS SI&T Team 1/12 - 9/12)
. Integrate NDS iAO software with 3rd party vendor solutions to be
utilized on components such as iPads, iPod Touches, iPhones, and
Android devices
. Interface with development and support teams to troubleshoot
software issues and ensure successful delivery of product
. Create test design specs and test plans in compliance with IEEE829
standards
. Create and execute functional and non-functional test cases to
validate business and engineering requirements
. Create, delineate, and manage test data and test environment
requirements
. Create and track defects via Jira/Redmine
. Author, co-author, and implement processes and process improvement
documentation and procedures, e.g., Method of Procedure (MOP),
Environment Readiness document
ITAAS/ Cisco Systems 10/07 -
12/11
Software Test Engineer (DTA Certification Team 8/11 - 12/11)
. Lead Comcast/Cisco Certification of HD/SD uDTA units
. Ensure that requirements are adequately defined and tested
. Provide regular reporting and analysis to all clients and
stakeholders throughout the certification process
. Maintain entire test environment, including but not limited to,
DTACS, DTACS Emulator, as well as all test case, requirements, and
defect repositories/libraries
Software Test Engineer (CIT 2/11 - 8/11)
. Create and execute test cases for Comcast G6, G7, and S25
applications
. Create, track, and manage defects using Clarify and CDETS
. Provide regular reporting and analysis of any hardware/software
stability and performance
issues utilizing shell scripting to perform weekend/overnight
testing, as well as employing other data trending analysis methods
Software Test Engineer (SARA SVT 5/10 - 2/11)
. Create and execute test cases for SARA Hi Res applications (DVR and
EXP builds)
. Create, track, and manage defects using Clarify and Bugzilla
. Provide maintenance, troubleshooting, and support to sister teams,
customers, and developers
. Provide regular reporting and analysis of any hardware/software
stability and performance issues
Software Test Engineer (UDTA Certification Team 9/09 - 5/10)
. Create and execute overall test approach and test plan for UDTA
devices for multiple vendors
. Develop and maintain UDTA test environment
. Create, track, and manage defects using Bugzilla
. Work with all stakeholders to define criteria for UDTA
certification
. Interface with UDTA vendors to provide ongoing support of UDTA
devices
Systems Engineer (IPTV 10/07 - 9/09)
. Design, implement, and deploy complete IPTV solutions for customers
. Perform verification of IPTV applications utilizing network
components including routers, switches, gateways, and set top boxes
. Support and test integration of apps with middleware, i.e., Myrio
and Minerva
. Support and test integration of apps and content security managers
(Widevine, Verimatrix)
. Employ knowledge of network standards, i.e., TCP/IP, DHCP, DNS, to
support and maintain IPTV solution in linux/unix based customer
environments
. Prepare test plans, report defects/issues, work with development
teams and vendors on root cause analysis
G4 Enterprises 9/05 - 10/07
Vice President Technology Services
. Define IT operation standards, processes, and procedures
. Provide firm leadership and enterprise operations vision to all
system, technical, and applications projects
. Develop and negotiate service level agreements, ensure service
levels are maintained
. Implement appropriate courses of action to maintain cost
effectiveness and competitiveness
. Establish goals and objectives for each department, provide regular
assessment of achievement towards goals and objectives
. Establish recruitment, evaluation, motivation, development,
promotion and performance improvement processes and methods
. Conceive solutions, build consensus, sell/execute solutions
. Implement and manage QA effort for FOG Mobile, a proprietary Java
Webstart based swing application for Dekalb County Water and Sewer
Department
. Manage creation and execution of test scripts (functional and
performance)
. Manage all phases of testing lifecycle, providing estimates of all
features
. Manage ad hoc testing for all dot releases/ patches
. Facilate/support User Acceptance Testing
. Provide ongoing support and production testing of deployed
application
. Manage test environment (software, hardware, lab)
Highlight:
Managed the development, testing, and implementation of F.O.G. Mobile,
a proprietary Java Webstart based Swing application for Dekalb County
Water and Sewer Department. This application allows the F.O.G.
inspectors to remotely record inspections offsite, automates the
existing process, and increases productivity by over 1000%.
Daugherty Business Solutions, Alpharetta, GA 12/04 - 9/05
Senior Consultant (BellSouth Telecommunications 4/05 - 8/05)
. Serve as Primary QA resource for BellSouth Finance Data Warehouse
. Develop queries to ensure that data is loaded into staging and star
schemas correctly via Essbase
. Validate all dashboards and static file reports before publication
. Identify any data integrity issues and ensure resolution
Senior Consultant (The Home Depot 12/04 - 4/05)
. Serve as a Senior Level QA resource for Enterprise Data Warehousing
(EDW) project
. Develop queries using Brio and Native SQL to ensure integrity of
data
. Develop queries to validate Brio dashboards via Java servlet
. Develop test plan and defect analysis graphs using Mercury
Interactive TestDirector
TechStar Consulting, Atlanta, GA 2/99 - 12/04
Test Team Lead (Accenture/ BellSouth Applied Technologies 3/03 -
12/04)
. Manage UAT, EAST, and BEST support teams
. Manage NPAC Certification and Group Testing
. Interpret requirements and create test models based on requirements
for LNP project
. Develop test estimates of specified features for customer
incorporating Analysis, Design, Construction, Test, and
Implementation phases
. Create overall test approach for all features incorporated in
specified release including but not limited to entrance and exit
criteria for various test phases as well as risks and contingencies
. Review test plans and criteria for acceptance
. Manage creation and execution of test scripts developed on HP
platform using SQL via DBAccess for database verification
. Develop and maintain test environment
. Manage creation, tracking, and resolution of defects
. Conduct and participate in peer reviews
. Assist Bellsouth (customer) in avoiding FCC penalties by
identifying potential issues early in Software Development Life
Cycle
TechStar Consulting, Atlanta, GA
UAT Test Manager (Accenture/ BellSouth Applied Technologies 4/02 -
3/03)
. Interpret requirements and create test models based on requirements
for LNP project
. Define test plans and criteria for acceptance
. Create and execute test scripts on unix and NT platforms using SQL
on DBAccess for database verification
. Create and track defects using CCCHarvest
TechStar Consulting, Atlanta, GA
Test Analyst (Northern Trust Retirement Consulting 10/01 - 4/02)
. Interpret software requirements for DCS, DB Admin System, and RS
System
. Convert client and plan level databases for testing using unix
scripts
. Create and execute test plans and test scripts on WindowsNT
platform
. Create and track defects in SIR Database
. Use proprietary software product SYSJB09 and SQL scripts to extract
data and build test plan
TechStar Consulting, Atlanta, GA
Quality Assurance Lead/Analyst (BellSouth Internet Services 10/00 -
10/01)
. Interpret and refine Software Requirements Specifications for BDOT,
MRS, and TDSL projects
. Create and execute test plans and test scripts on WindowsNT
platform
. Create and execute test user interface on Sun platform accessing
via Secure CRT
. Create and execute SQL scripts using Rapid SQL for database
verification
. Create and track defects using TestDirector
. Develop and coordinate certification process prior to release of
software to end user
TechStar Consulting, Atlanta, GA
Test Analyst (BellSouth Applied Technologies 4/00 - 10/00)
. Interpret requirements and create test models based on requirements
for LNP project utilizing RAD process
. Define test plans and criteria for acceptance
. Create and execute test scripts on Sun platform using SQL on
DBAccess for database verification
. Develop and maintain test environment
. Member of Center of Excellence (COE) committee responsible for
creating and refining Quality Assurance and Software Development
standards and practices
TechStar Consulting, Atlanta, GA
Quality Assurance Manager (Syncor International 11/ 99 - 4/00)
. Coordinate entire quality assurance effort - ensure that project is
adequately defined, designed, tested, released, and maintained on
WindowsNT platform using Rapid SQL for database verification of
Oracle database
. Develop and implement test plans for SynPharm and MPS software
. Develop, update, and maintain testing standards and procedures
. Develop, update, and maintain design requirements for synpharm
software using Rational Rose
. Create and track defects using Rational Rose and StarTeam
TechStar Consulting, Atlanta, GA
Test Analyst (Andersen Consulting/BellSouth Telecommunications 2/99 -
11/99)
. Define product test plans and criteria for acceptance for Symphony
Project - ROS
. Create test models for product test and release control
. Conduct structured walkthroughs and resolve testing process
questions/issues
. Define and utilize entry/exit criteria for testing
. Coordinate and execute product tests with test team, application
team, and program
Manager on Sun Solaris using automated tool QAPartner
. Update and test release installation procedures
. Communicate effectively with customers, BST, and software/hardware
suppliers
Supporting BST
. Create and track defects using CMVC
Client/Server Labs, Atlanta, GA 2/98 - 2/99
Software Test Engineer
. Serve as project manager on various software and systems testing
contracts
. Provide customer with a means for objectively, accurately, and
affordably evaluating
Software/system performance
. Provide unit testing, integration testing, validation testing, and
system testing in final
Hardware environment on sun and dos (WindowsNT) platforms
. Develop and execute automated test scripts using WinRunner
. Create and track defects using TestDirector
NASA/Computer Sciences Corporation, Huntsville, AL 5/93 - 2/98
Software Developer
. Design and test GUI using TeleUse 3.02, Motif, and C on an SGI unix
platform for OFFLINE SYSTEM of the NASA Advanced X-Ray Astrophysics
Facility (AXAF) renamed CHANDRA
. Provide software design of modules from given requirements in
Program Design Language (PDL) format
. Present design of modules in a walkthrough to management and
customer
. Design software (C, FORTRAN, Motif), unit test modules, integrate
modules into overall system software package
. Debug and test software using casevision v2.4 software tools
. Provide continual maintenance/updates to integrated modules
. Create benchmark parameters, set up test cases
. Test interface - access to database, retrieval from database,
storage to database
. Create execution instructions according to Software Change Notice
(SCN)
Requirements
. Test software in customer site-specific environment
Teledyne Brown Engineering, Huntsville, AL 5/88 -
5/93
Internship
. Responsible for establishment of communication and data management
on shuttle missions USML-1 and USML-2 for Command Data Management
Software (CDMS) Team
. Assist staff engineers in evaluation of mission planning and
scheduling (CDMS)
. Create and execute test procedures for Space Station Ground Ops and
Flight Ops teams (CDMS)
. Create and update a database for contract compliance on
various projects and missions for Payload Mission Integration
Contractor (PMIC) Team
. Create a system to trace and match software requirements on
Apollo Domain System (PMIC)
. Create software test procedures for the Patriot Operator
Tactics Trainer on Fire Platoon Initialization (FPI) Project
Education:
University of Alabama in Huntsville
Computer Science/Mathematics
Affiliations:
Teledyne Brown Engineering Scholar - Participant
NASA Sharp Program - Participant
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