Customer Service Representative
Resume:
William Bailey
Home 347-***-**** Cell 646-***-****
**********@*****.***
WORK EXPERIENCE:
New York City Department for the Aging/Mt. Ararat Senior Center New York, NY
(2010-present)
Custodian
15 Maintain overall cleanliness of the building, including floors, mirrors and windows,
as well as restrooms
o Includes daily sweeping, mopping, scrubbing and vacuuming floors, well as
stripping, sealing, waxing and buffing floors
16 Notify managers concerning the need for major repairs or additions to building
operating systems
17 Service, clean and supply restrooms
18 Gather and empty trash
19 Perform or assist with other cleaning duties as necessary.
20 Check and maintain equipment to ensure it is in working order
New York City Dept of Citywide Administrative Services, NY, N.Y (2004 – 2010)
Custodian
21 Maintain overall cleanliness of the building, including floors, mirrors and windows,
as well as restrooms
o Includes daily sweeping, mopping, scrubbing and vacuuming floors, well as
stripping, sealing, waxing and buffing floors
22 Notify managers concerning the need for major repairs or additions to building
operating systems
23 Service, clean and supply restrooms
24 Gather and empty trash
25 Perform or assist with other cleaning duties as necessary.
26 Check and maintain equipment to ensure it is in working order
Bermuda Limousine International, NY, N.Y (2002 – 2004)
Customer Service Representative
27 Arranged to pick up particular customers or groups on a regular schedule
28 Assigned executive cars and limousine to trip calls
29 Responded to written and telephone requests for transport of employees to and from
home, meetings and New York metro area airports.
30 Provided personalized and on-call service to various companies. Paine Webber,
Merrill Lynch, TIAA, NBA, NBC and American Express.
31 Compiled statistics on work volume, customer service requests and complaints using
computers data input by employees
Empire Executive Car and Limousine, New York, N.Y (1999 – 2002)
Customer Service Representative
New York City Dept. of Corrections, NY, NY (1980-1999)
EDUCATION
Bernard Baruch College, New York, N.Y.
B.A., Accounting
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