Customer Service High School

Joaquin Ortega

Cell: 813-***-****

Email: *******.******@*******.***

*******@********.***

SUMMARY OF QUALIFICATIONS

• 7 years of cross-platform experience in systems administration, including analyzing, designing,

installing, maintaining, and repairing hardware, software, peripherals, and networks.

• Superior troubleshooting and technical support abilities with migrations, network connectivity, and

security and database applications.

• Develop exceptional relationships with co-workers, management and end users.

• Excellent communication and problem solving skills.

• Speak, read and write fluent spanish.

COMPUTER SKILLS

Hardware: PC hardware, IDE/SATA hard drives

Software: Microsoft Office Suite, CMISWEB, Remedy 3.0, SMS, VMWARE

vSphere, ESXi, Nortel VPN, Citrix, CISCO VPN, WebEx, VNC Client and

Server, Exchange Server 2013, OpenVPN, Spark/Openfire, Owncloud,

Dovecot, Postfix, Roundcube.

Operating Systems: Windows XP/7/8 Linux Ubuntu 12.04 LTS; OS X

Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet,

DSL/Cable, hubs, routers (Cisco IOS), cabling, SMTP, POP3, NAT, VPN,

VLAN, RIP, Ethernet 802.11, LAN/WAN

PROFESSIONAL EXPERIENCE

Zeno Office Solutions a Xerox Company

Title: Solutions Engineer

Starting Date: September 2013

End Date: Current

• Extensive Multifunctional Print Devices including but not limited to Canon, Ricoh, Samsung, HP

and Xerox

• Installing UFRII, PCL5, PCL6 and universal Drivers

• Superb troubleshooting skills on setting up Scan to folder pdf tiff

• Superb troubleshooting skills on setting up Scan to email SMTP server

• User Code to allow of disable functionalities on the device (ex. Color or BW)

• Print servers Win Server 2003/2008/2012

• TCP/IP troubleshooting and diagnose issues on the network

• Use Remote Desktop Protocol RDP, Go to Assist, Go to Meeting, and Teamviewer for remote

troubleshooting.

• Assist Network Admins to deploy printers on their network

• TWAIN and ISIS drivers

Bright House Network

Title: Advanced Broadband Solutions

Starting Date: November 12th 2012

End Date: February 13th 2013

• Help End Users troubleshoot network connectivity wireless and wired networks.

• Check and diagnose cable network signals.

• Configure port Forwarding and Triggering

• Create custom and configure settings for wireless protocol 802.11g/b/n

• Setup POP/IMAP and SMTP setting on email clients Mac Mail, Thunderbird, Windows Mail,

Outlook and mobile devices iPhone/android.

• Provide top leading customer service.

Ciber Inc.

Title: Helpdesk Analyst

Starting Date: September 1st 2010

End Date: May 6th 2011

• Manage user accounts via Active Directory ADUC.

• Troubleshot and support both Nortel and Cisco VPN clients

• Used various remote support tools, VNC, VMWare, RDP / terminal services and Citrix to assist in

troubleshooting issues, both software and hardware

• Supported IBM Lotus Notes and SameTime versions 6.x-8.x.

• Troubleshot and set up MS Outlook Exchange environment

• Supported Mac OS X along with parallel desktops with windows XP

• Blackberry Enterprise Server BES Support set up and activations

• Supported file encryption for remote users McAfee Endpoint Protection

• Mapped printers TCP/IP and/or installing drivers from the manufacture primarily HP, XEROX MFP

printers

• Mapped Shared drives

Siwel Consulting Inc. - Contractor at Verizon IT Service Desk, Temple Terrace Tampa FL

Title: Verizon Business Specialist

Starting date: Feb 16th 2007

End date: July 30th 2010

• Manage user accounts via Active Directory ADUC.

• Support both internal and commercial accounts on various windows platforms, primarily

2000/XP/Vista/7.

• Supported file encryption for remote users utilizing Utimaco Safeguard Easy and McAfee

Endpoint Encryption.

• Troubleshot and support both Nortel and Cisco VPN clients.

• Managed mainframe user accounts (RACF) and UNIX, troubleshot mainframe printers, primarily,

IMS, VPS, and SAGE also supported connectivity issues for mainframe emulators, Attachmate

Extra and Hummingbird via TN3270 display.

• Used various remote support tools, VNC, VMWare, RDP / terminal services and Citrix to assist in

troubleshooting issues, both software and hardware.

• Supported IBM Lotus Notes and SameTime versions 6.x-8.x.

• Supported and troubleshot Outlook Client 2003 / 2007 /2010.

• Blackberry Enterprise Server BES Support.

KEY APPLICATIONS: Windows: XP, VISTA, 7, 2000. CMISWeb, Remedy 3.0 and 4.0, MS SMS,

VMWare, Nortel VPN, CISCO VPN, Citrix, McAfee AV, Symantec AV, Trend Micro AV, OneView - VNC

Client and Server, MS Outlook 2007 and 2003, MS Office 2007, and 2003, MS IE6, IE7, IE8, IE9

Mainframe RACF/ACF2/IMS, Mainframe Printer Administration - VPS and CASPOOL, Safe Guard Easy.

EDUCATION:

August 2006 Hillsborough Community College - Tampa FL

June 2006 Jefferson High School - Tampa FL

REFERENCES: Available upon request

Contact this candidate