Customer Service High School

Kendra Sauriol

******.*******@*****.***

613-***-****

Summary:

Well organized with the ability to prioritize a multi task workload and able to respond to requests from a variety

of sources in an efficient and effective manner. Takes initiative and is flexible with strong communication and

interpersonal skills, including tact, discretion and judgment at all times. Ability to follow policies and

procedures, work in a self-directed manner and can collaborate with others in a team environment. Extremely

customer service oriented with an excellent ability to be creative in both home decor and fashion.

Language skills:

• French and English, spoken and written

Computer skills:

• Good knowledge of Windows operating system

• Advanced level MS Word and PowerPoint

• Intermediate level ADOBE Photoshop

Education:

High School Diploma - 2007 to 2014

Work experience:

September 2013 – July 2014 - Wendy’s – Sandwich Maker

• ensure customer satisfaction with all placed orders

• Assemble sandwiches according to proper ingredients or as specified by customer

• Assemble side dishes and place them in proper packaging.

June 2009 to November 2013 - Mooney’s Bay Bistro – Hostess/Server

Server

• Greet guests and make them feel comfortable

• Learn menu items and be able to describe them appropriately to guests

• Take beverage and food orders

• Deliver beverages and food in a timely manner

• Check-in with guests to ensure that everything is going well

• Clear dirty dishes from table

• Refill beverages throughout the meal

• Deliver guest’s bill and thank them for dining at the restaurant

• Work with other servers and be a team player.

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Hostess

• Greet guests

• Accompany guests to their tables

• Assist guests with their coats (if required)

• Advise server of new table

• Ensure candles on tables are lit

• Clear tables of dishes after meals

• Reset tables with fresh linen and cutlery

2006 to present - Child care - babysitting for family and friends

Activities and interests:

2008 – 2010 Member of Black Widow Cheer Gym

2010 – Present Volunteer – Main Street Community Services – 50/50 tickets at Ottawa Senators Hockey

Games

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