Resort Manager / Property Operations

Scott Wallace

*** **** **. *******, ******* *****

Cell # (011-501-***-****

Home # 561-***-****

Email *.*********@****.***

QUALIFICATIONS SUMMARY

Experienced and results-driven Facilities / Resort Operations with proven

expertise in:

Work flow and multiple project planning, prioritization and management,

maximizing productivity to expedite on-time project completion

Supervising the operation, maintenance and repair of all facility systems

Development/implementation of preventive maintenance programs to optimize

Resource utilization

Exterior/interior renovations/upgrades, grounds maintenance and the

supervision of General

Contractors and Sub-contractor activities

Manpower planning, staff training and strong team leadership / motivation

Budgeting, resource planning, purchasing, contract

negotiation/administration and cost Control

Development of effective sub-contractor and supplier networks, and loyal

client Relationships

Compliance, quality and security management

Effective emergency response and troubleshooting to safeguard standards in

service, delivery And maintain high-level guest satisfaction

All aspects of new business planning, startup and daily operations

management

Management of guest services operations, including event

planning/coordination

PROFESSIONAL EXPERIENCE

Jaguar Reef Lodge/ Almond Beach Resort, Hopkins Village, Stann Creek

Belize, CA. 4/12 to Present

Resort Manager/Property Operations

Jaguar Reef Lodge / Almond Beach Resort is two resorts next to each other

run as one with 46 Suites 700 feet of beech

with 2 pools 2 bars and 100 seat Restaurant. the resort offers many Guided

tours inland and at sea with

6 tour vans and 4 tour boats and 90 employees

SANDY POINT RESORTS, Ambergris Caye, Belize, CA.

12/09 to 8/11

Director of Engineering and Resort Operations

Sandy Point Resorts is a group of three resorts on Ambergris Caye in Belize

Ca. with a total of 124 condos on 1100 feet of beach

with 4 pools, 3 bars and 2 restaurants

Responsible for all Property Operations. Training and directing all

Engineering, Housekeeping, Grounds and Security Staff as well as Beach and

Pool staff. Direct and Follow up with all P/M programs, pest control

program and Energy management program

as well as Water management and room inspections

Also Responsible for Property Operations Budget, Checkbook. as well as

ordering

All supplies and managing inventory costs

Scheduling all staff and managing labor costs

Work closely with General Manager to ensure Guest satisfaction at all times

THE COSTA d`ESTE BEACH RESORT, Vero Beach Florida

1/08 to11/09

Director of Engineering and Property Operations

94 room Private Luxury Resort with a 100 seat dining room and a 1,700 sq.

ft. ballroom, a cabana bar at the pool and 700 ft of beach front

Worked for several months with Contractors and Builders to get the property

open under deadline

Responsible for all Property Operations Engineering, Grounds and Security

Staff as well as Beach and Pool staff

Responsible for Property Operations budget, checkbook and inventory

THE BRAZILIAN COURT,Palm Beach Florida

10/06 ---11/07

Director of Engineering and Renovations Coordinator

80 Room 5 star condo Hotel and is a member of The Leading Hotels of the

World

Coordinated all contractors in this 16 month property wide renovation from

demo to finish

Directing and scheduling all Engineering, Grounds, and Housekeeping and

Security staff.

Worked closely with GM on budgets and staffing as well as Inventory and my

own P/M program

THE JUPITER BEACH RESORT & SPA, Jupiter, Florida 01/05 -

05/06

Director of Engineering/Director of Beach & Pool Services

177 room Oceanfront Resort with 120 seat dining room, lounge; 14,000 sq.

ft. of meeting space; 55,000 gallon pool with bar area; 7,500 sq. ft. spa

and 1,000 feet of private beach

Member of the resorts Executive Committee

Responsible for planning, organizing and scheduling a staff of 8 engineers

to oversee preventative maintenance and necessary repairs to the resort and

all its amenities

Worked closely with all our side contractors during the sixteen million

dollar renovation of the Resorts facilities

Implemented the creation and successful operation of the beach services

program, including the requisition of the cabanas, umbrellas, chairs and

water sports activities

Traveled to other sister properties in the Ocean Properties

collection to assist in the set up and hiring of the Engineering

Departments.

Ashworth by the Sea Hampton Beach

08/99--12/04

Facilities Manager / Director of Guest Services

153-guest room, oceanfront property, including 200-seat restaurant, banquet

rooms, 35,000 gallon pool

Planned, organized and managed Property Engineering Department for Hotel

including boiler room, storage facilities, grounds maintenance, common

areas, and a support staff of 40+ employees

Performed all administrative and hands-on functions necessary in the

operation, maintenance and repair of all systems

Promoted strong inter-departmental interface to revitalize operations,

maximize productivity and improve service and guest satisfaction

Managed guest service and valet personnel, conducted daily walk-thru's and

security assessments, established workflow and project priorities and

dispatched/supervised staff

Streamlined maintenance procedures and implemented preventive maintenance

programs

Developed/ installed customized inventory management system to improve

property management

Expanded staff training/cross-training strategies, reduced employee

turnover, established strong service team

Identified new market and refreshed/upgraded landscaping to establish new

presence

Assisted in planning and coordination of special events, with emphasis in

community out-reach

BEST WESTERN, MERRIMACK VALLEY LODGE, Haverhill, Ma. 02/95-

06/99

Director of Engineering

125-room property with 4 banquet rooms and 25,000 gallon pool

Maintained property and supervised upgrading/renovation projects with a

support staff of 5 employees

Coordinated hands-on work in carpentry, plumbing, electrical and pool

maintenance

Supervised housekeeping projects and preventive maintenance projects

Planned, organized and supervised catered events

Professional References for Scott Wallace

David Hayles ( Owner/developer ) Jaguar Reef Lodge / Almond beach Resort

Cell phone # (011) 501-***-**** Belmopan Belize, CA

Email ********@*****.***

Erik Lyoth ( GM ) Sandy Point Resorts

Cell Phone # ( 011) 501-***-**** Ambergris Caye, Belize

Email *****************@*****.***

Joachim Ohlin ( GM ) The Brazilian Court Hotel

Cell phone # 315-***-**** Palm Beach Florida, USA

Email ******@*************.***

Patricia Carlman ( GM ) Atlantis Yachts International

Cell phone # 561-***-**** Palm Beach Gardens Florida,

USA

Email ***@*************************.***

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