Customer Service Sales

Victor Maldonado

**** ******* ***** #*

West PAlm Beach FL.33411

Tel. # 954-***-****

Email: ***********@*****.***

Objective Secure a professional position that will provide me with the opportunity to

utilize my strong knowledge and experience in the HVAC industry,

Management field, Business operations, and Cost and Profitability

effectiveness programs

Experience 2011 - Present Marriott Corporation South Florida

Cluster Engineer Manager

Ensure compliance with state, local, and federal regulations

Review and give input on the properties ADA plan on an annual basis

Build positive relationships with external customers such as city

building/zoning, fire prevention bureau vendors

Oversee maintenance of 17 Select hotels life safety systems

Develop and lead the execution of service initiatives in the Engineering

Department

Monitor and work with GM’s on Capital Repair Budgets

Introduce ideas to leadership and team members to enable property to

remain competitive

Participate in developing specifications and requirements for service

contracts and administer contracts to support building needs

Manage the physical equipment including refrigeration, HVAC,

plumbing, water treatment, and electrical systems

Proactively address potential areas of concern and propose solutions to

the owners

Set expectations for the engineering team

Ensure guests need are met or exceeded from the beginning till the end

of their stay

Support GM in hiring engineering team members

Develop team members based on their individual strengths,

development needs, career aspirations, and abilities

Assist with operational duties as necessary to meet business needs

Direct maintenance to ensure ongoing appreciation of asset

Develop long term plans for preventative maintenance and asset

protection; oversee execution of plan

Oversee and direct the grounds maintenance, guest rooms, public

space, restaurants, property vehicles, and recreational facilities

Maintain profit margins without compromising guest or associates

satisfaction

Implement ongoing training for associates

2011- 2007 Marriott Corporation Hampton VA.

Cluster Engineer

Oversee mechanical operations for 5 Select Hotels

Assist in hiring and training of Chiefs Engineers $ Technicians

Repair, troubleshoot all Roof Top units(heating and a/c), refrigeration

equipment, boilers, water heaters, kitchen equipment

Work closely with General Managers to ensure quality control

Work with General Managers in preparing yearly budgets

Implement preventive maintenance programs

Daily inspections of the Select Hotels

Ensure accuracy of Fire Inspections

Troubleshooting

2007 - 2005 Affirmative Arco Corp. Newport News, VA.

Regional Maintenance Supervisor

Supervise and maintain over 800 apartment units

Supervise maintenance staff of 20 employees

Interview and train personnel on preventive maintenance

Negotiate with contractors

Prepare schedules

Inspect work performed in the field

Prepare and implement preventive maintenance programs

Supervise contractors for Capital Repairs

Troubleshoot & Installations of HVAC equipment

Inventory control

Work with managers to assure ready apartment schedules

Perform electrical, plumbing, and construction tasks

Work with Code and Compliance Inspectors

2005 - 2002 All American Heating & Cooling Hampton VA.

Operations Manager

Supervise staff of 25 employees

Interview and train personnel on HVAC equipment

Negotiate sales quotes and contracts to potential customers

Accounts payable and accounts receivable

Extensive knowledge in installation and repairs of HVAC

systems(residential, commercial, and industrial)

Expertise in heat pumps, gas packages, and water systems

Prepare and execute preventative maintenance programs

Prepare schedules and payroll documents

Prepare and execute weekly, quarterly, and annual reports/budgets

Negotiate with vendors and contractors

Inspect all work performed

Follow up with clients on customer satisfaction

Work with city inspectors

2002 - 2001 Aqua Plumbing & Heating Inc. Sarasota FL.

Field Supervisor

Supervise service technicians

Schedule service calls

Inspections of company vehicles and inventory control

Ensure customer satisfaction

Negotiate sales of maintenance contracts & new HVAC installs

Train technicians in troubleshooting, installations, and warranty services

Address service calls

2001 - 1995 Tropical A/C & Oriental Dist. PR

General Manager

Oversee daily schedules and service calls

Supervise technicians and office personnel of 40 employees

Negotiate sales contracts

Work with city inspectors on codes and compliance issues

Accounts payable & accounts receivable

Meet with contractors and engineers for new construction for

commercial and industrial equipment

Inspect company vehicles ad implement inventory control

Negotiate and meet with vendors and distributors

Train technicians on new upgraded systems

Train sales personnel

Implement and execute sales and maintenance contracts

Instruct personnel of safety procedures(OSHA)

Interview future prospects for employment

Inspect quality of work in the field

Meet with accountant on budget and expenditure issues

Education 2008 Paul D. Camp Community College VA.

Train in backflow prevention, test, inspect, and provide in-line maintenance

of reduced pressure principle backflow devices

2008 Hynes and Waller Inc MD.

Train in troubleshooting and repairs of commercial washers and dryers

2007 Lochnivar Boilers MD

Train in troubleshooting in High and low pressure Boilers

2004 Ferris State University MI.

Certified Proctor in the refrigerant transition and recovery certification

program for Freon R22 and 410A

2000 - 2003 Trane VA./FL

Training in Seminars on Heat pumps, variable speed air handlers, gas

furnaces compressors, TXV, and superheat. Classes to perform warranty

tasks

2000 Carrier PR

Training specialized in Puron systems, split packages, and troubleshoot

scroll compressors, variable speed air handlers, heat pumas, high

efficiency gas furnaces, and Payne systems. Perform warranty issues.

1999 York International PR

Trained to operate, maintain, and repair Scroll Chillers of 250 tons, water

cool condensers, treat water, ad water pump supplies

1979 – 1980 Coyne American Institute IL.

Majored in Heating Air Conditioning, and Refrigeration equipment,

Completed two year training course

Skills • Expertise in HVAC

• Skilled Technician

• Skills in electrical, plumbing, and construction

• CDL Driver’s license Class A

• Skilled Negotiator

• Bilingual English/Spanish

• Team Player

• Customer Service Skills

• Managerial Skills

• Sales Skills

• Organizational Skills

• Certified Proctor

References Mitch Jones Cluster Engineer Manager for Marriott Corporation

Tel. 202-***-****

Cecilio Torres Corporate Officer for All American Heating & Cooling

Tel. 757-***-****

Skip Straton Vice President Aqua Plumbing & Heating

Tel. 941-***-****

George Pinksten Area Director of Engineering Marriot Corporation

Tel. 978-***-****

Other references available upon request

Contact this candidate