Manager Office

ANDREW S. MESSER

*** **** **** ******, ***. *A Telephone: 917-***-****

New York, NY 10011 e-mail: ******.******@*******.***

Information Technology Manager with 15+ years experience in managing server infrastructure

networking, database administration, database reporting, voice-over IP telephony, asset management, work

flow analysis, IT security, project management, staff training, website management and multi-site help desk

administration.

TECHNOLOGY SKILLS

Database Software: MS SQL iMIS, Great Plains, MS Access 2-2007, Filemaker. MYSQL, Skyline.

Server Operating Systems: Windows 2003-2008, VMware vSphere, Ubuntu 13, Netware 3-6, XServer.

Server Software: Exchange 2003-2010, Blackberry Exchange Server, Symantec Endpoint Protection 2012,

Backup Exec 2010, Check Point Endpoint Protection, HP Integrated Lights-Out, EMC Unisphere, vSphere,

Windows Terminal Server, Backup Retrospect, Symantec Ghost Server.

Programming Languages: Visual C Net, Visual Basic Net, Bash, Windows and Exchange Power Shell,

Crystal Reports.

Desktop Operating Systems: Windows 2000, XP, 7 and 8. Mac OS 10.4 - 10.7

Desktop Software: Excel, Word, Outlook, Access, PowerPoint, PhotoShop, Create Suite 6.

Hardware: IBM PC’s and Notebook, Imacs, Power PCS, PowerBooks, HP LaserJet, HP ProCurve Switches,

SAN EMC VNXe Series 3150 Cisco Catalyst, DSL Routers, Sonic Firewall, NIC, All In One Copiers, tape

backup units, HP StorageWorks, MSL6000 tape libraries, RJ45 Cabling, Patch Panel Wiring, Ipad,

Smartphone’s/PDA devices.

Telephony: ShoreTel VoIP, Siemens, Nortel Meridian.

PROFESSIONAL EXPERIENCE

Toy Industry Association Inc., New York, NY (2007-2013)

Information Technology Manager

Network Administrator

• Managed the Toy Industry Association’s New York and Washington office’s Network Infrastructure and VoIP

phone System.

• Administered 10 servers virtualized under VMware 5 and managed vSphere. Supported 2 additional non

virtualized servers.

• Administered two SQL 2008 R2 servers running Great Plains 2010 and iMIS15 databases. Created queries

and reports for various departments.

• Setup and maintained a media server on an Xserver by configuring Samba services for sharing resources.

• Preserved assets by implementing a continuity- and disaster recovery back-up plan, created a list of

documenting procedures, and generated information security and control structures.

• Managed the company’s hosted Webservers.

• Setup and managed Linux Ubuntu 13 Server to run bash shell scripts to process member renewal forms.

• Ensured the company’s multi-site network integrity by managing Sonic Firewalls, various switches, routers,

modems, and patches panels. Managed and maintained two ISP services.

• Managed a SAN EMC VNXe Series 3150 Unified Storage System with EMC Unisphere VNXe Operating

Environment MR4.

• Supervised external consultants working on database projects.

• Partnered with Accounting Department to configure data transfer to Wells Fargo.

Email Administrator

• Designed and administered Microsoft Exchange 2010 Email Server and provided client support and training

for clients in the use of Outlook, Entourage and Outlook Web Access on the internet.

• Administrated 35 cellular accounts. Managed a Blackberry Exchange Server and 25 Blackberries. Supported

and trained user’s on Smartphones including Blackberry, iPhones and Androids.

• Maintained healthy and secure network by establishing and enforcing organization standards for document

retention, network space quotas and email size limits.

Help Desk

• Provided helpdesk support for employee base of 50 across multiple sites. Offered onsite support for two

offices in New York and remote support for DC office and multiple home offices.

• Enhanced productivity across departments though work flow analysis.

• Managed office security, including access cards, office security cameras and ADT alarm system. Served as

first point of contact for the security company.

• Produced custom tables, forms, queries and financial reports as needed.

• Maintained all office desktops through Windows updates. Backed up user profiles and prepared ghost imaging

of all computer model upgrades.

• Maintained and supported user’s laptops, Smartphones, and VPN office access.

• Directed IT training needs including MS Office, company’s printing services, and iMIS database.

• Provided full IT support to the following departments: Accounting, Events, Government Affairs, Human

Resources, Member Services, Office of the President, Sales, Toy Safety and Web Development.

• Managed two conference rooms for meetings, special events and training. Supported PC, audiovisual

equipment, Phone Polycom Soundstation and webinars.

Columbia University School of International Public Affairs (SIPA), New York, NY (2004-2006)

Systems Manager

• Supervised and trained two employees and six students.

• Produced computer images for staff, faculty, and four student labs.

• Managed the help desk and help desk database system for SIPA’s 1200 students, staff and

faculty.

• Assisted the Network Administrator in maintaining a Novel 6.5 network.

• Performed network and local workstation backups.

• Provided support for the United Nations Security Council Report.

JAISAN INC, New York, NY (2002-2004)

Database Programmer / Network Administrator

• Administered a 3-server network.

• Produced custom tables, forms, queries, financial reports on demand.

• Created custom C++ programs to automate the import and export of data.

• Designed a front-end query to search the Social Security Administration database containing 64 million

records and the NY voter’s database with MYSQL.

Buchbinder & Warren, New York, NY (1995-2001)

Network Administrator

• Worked with corporate officers in the planning and implementation of IT strategies.

• Administered a 3-Server Netware/NT network with 40 workstations and 8 network printers including

maintenance, repair, backup and help desk support of all computers.

• Managed the company’s main database and network security.

• Designed a client database.

• Improved accounting and management reporting by designing new reports with Crystal Reports and Visual C+

+ to ensure expedient and accurate dissemination of critical data.

ADDITIONAL RELEVANT EXPERIENCE

Multiplan, New York, NY – PC Technical Support / Trainer

Hunter College (CUNY), New York, NY – Computer Technician/ Programmer

EDUCATION AND CERTIFICATION

Herbert H. Lehman College (CUNY), Bronx, NY – B.A.

New York University, New York, NY – Certificate in UNIX C Programming

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