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Customer Service Manager

Location:
Dallas, TX
Salary:
10.90
Posted:
September 03, 2014

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Resume:

Eric Walker

**** ******* **.

Mesquite Tx *****Cell Phone 972-***-****

***********@*****.***

Customer Service

Coca Cola

**** ******* **********, **, 75227214-***-****

****/****

Merchandiser

•Stocked Merchandise all over the store. Filled shelves, building and taking down stack bases. End caps,

Fast paste jobs. Routes over the Dallas Fort Worth Area. (5 to 6) Stores a day. Worked backroom, at a safe and clean environment. Worked deliveries, Customer Service on floor and backroom. Whatever is requested, we had to take care of the situation. Always thinking on our feet. Used Forklifts, to Load and stack merchandise. Checked out with Store assistants, and Head quarters. The moto is to get the job done.

Retail

Wal-Mart Super Center12300 LAKE JUNE RDBALCH SPRINGS, Tx 75180972-***-****

2011/2013

Cashier/Unloader/Wal-Mart.comAssociate/Overnight Backroom IMS/ Overnight Cashier/ Ovenight Door greeter/ Overnight Asset Protection/Loss Prevention. Trainer/ Electronics Assocate.

Demonstrated ability to work well under pressure, organize and prioritize work assignments,

and meet established deadlines.

• Thorough understanding of productivity, accuracy and safety work standards

Sorted and placed materials or items on racks, shelves, and bins in keeping with predetermined sequence

• Filled work orders and requests for materials, tools, or other stock items

Checking out customers, smile and greeting them. Working with eyes up Acting,

Acknowledging, and Accessing the customer. Unloading merchandise from groceries,

Houseware, School supplies, Tv's Electronics, etc. Ordering and tracking down Customer's

lost, or misplaced items. Loging in, binning out merchandise. Special order tracking, etc. Picking

and setting task for other departments to work what needs to be placed out on shelf caps for

customers to shop. Finalizing counts. Greeting and thanking the customers for shopping at their

Local Wal-Mart Stores. Catching shoplifters, or Customers who may have missed a scanned

item. Such as Magazines, Tv's, Dvd's Food or Beverages etc. Training New and current

Associates in assigned departments.Working fast paste in high quality area in the store. Extremly

Customer Service. Grabbing Tv's, Dvd's, Securing keys for items that needs to be locked up.

Connect Center, helping New or former customers with cell phone data, Contracts, Pre-paid

phones, etc.

Warehouseing

United Parcel Service

4200 SAMUELL BLVD.

MESQUITE, TX 75149

800-***-****

2009/2010

Sorter/Unloader - Material Handing Equipment

Measuring how many times an item is “touched” from the time it is ordered until it leaves the

building, making sure you are using the proper picking technology, and keeping system

downtime to a minimum. Storage and handing equipment. Engineered system’s Industrial trucks

control and protection materials and goods Soritng Packages from Inner and Outter States

placing them on coveyor belts. Walkng on Conveyor belts, breaking jams, stoping, securing,

and looking for loose or misplaced items. Unloading 500 - 5,000 packages at fast paste.

Training Sorters and Unloaders all over the Warehouse. Day, Twilight, and Night Shifts

Selected, assembled, palletized, and handled cases, boxes, bags, and pallets of high price merchandise. and related products as recognized on order forms, in the quantities defined, for

delivery to customers.

Helped in loading and unloading trucks, checking in merchandise by means of receiving

documents.

Matched and reviewed purchase orders to packing lists to make sure all required items are

included.

Retail Fast Food

Mc Donalds

12300 LAKE JUNE RD.BALCH SPRINGS, Tx 75180972-***-****

2006/2008

Cashier/Drive-Thu/Crew Trainer/Managed

• Taking orders, smile and greeting customers. Cooking, Cleaning, etc.Trained New employees,

Travelth to and from other Store Location. Transfering values. Managed store while

other Manager's had their meetngs.

Sorted food, Zoned merchandise. Completed and filled Truck orders.

McDonalds

3535 GLENSHIRE DR,

BALCH SRINGS, TX 75180

Phone:972-***-****

2006-

Cashier/Drive-Thu/Crew Trainer

• Taking orders, smile and greeting customers. Cooking, Cleaning, etc.Trained New employees,

EXPERIENCE

My job duties include many things production spreader, packing : Making sure all products where good items. making sure areas where clean packing products into boxes, put labels on the items lifting, and also work on the machine line running the machine or working where ever that i am needed and many more. Licensed Electric Pallet Jack, Sit-down Forklift, Asset protection, Loss prevention, Supervised, Mixing Paint. Learned everything in the store and was promoted in 3 months of that company. Unloading trucks 1,000 to 5,000 packages less than 30mins to 1/2hour 1/2.

Job Description

Wal Mart.com Associate / Warehouse Unloader/Sorter/Picker is typically responsible for the ordering, receiving, and storing of incoming material or merchandise for the Warehouse and Receiving Department. Keep in mind that this job requires excessive mobility, prolonged standing and walking. Walking on secured belts, breaking jams, Finding loose items, Scanning and making labels, Sorting packages from all zipcodes, inner States and Outter States, Countries, Etc.You should have eye/hand coordination and manual dexterity. Work is performed in various areas, for example the receiving warehouse, storeroom, and storage areas. Customer service, multitask worker. Walmart.com is a fast paste job, job duties are to Track down lost, or misplaced orders, recieving orders, going beyond customer service. Having a hand held device at all times. Getting picks from online customers who purchases merchandise. Also training New Associate(s) in Electronics or whever needed.

Education

West Mesquite High School2004-2008

Eastfield Community College 2008-2009

REFERENCE

Mary Ann Baker 972-***-****

Jim Guy (214) 747-(MAVS) 214-***-****

Kristy Ford 469-***-****

TECHNOLOGY

Scanners Basic skills in MS Word and Excel

Available for all shifts and extended evening/weekends/overtime

SPECIAL SKILLS

• Good skills in basic math

• Computer, 10-key, copier, fax, and telephone

• Excellent command over written and oral English

• Forklift/Electric Jack. Fast Paste Learing Skills. • Great Customer Service Skills. • Good Communication Skills

OBJECTIVE

Seeking a Career attendant position with a company that will allow me to fully utilize my physical capabilities in addition to communication, organizational, and problem solving skills



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